Alaijah Rounds
Jonesboro,AR
Summary
Dynamic and adaptable To-Go Server from Texas Roadhouse with a proven track record in enhancing customer satisfaction through exceptional service and efficient problem-solving. Excelled in multitasking and active listening, ensuring high-quality food presentation and fostering positive team collaboration. Demonstrated a keen ability to improve service delivery, contributing significantly to repeat business and team efficiency.
Overview
3
3
years of professional experience
Work History
To-Go Server
Texas Roadhouse
03.2022 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Froster
Nothing Bundt Cakes
07.2022 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
BOH Team Member
Chick-fil-A
08.2021 - 11.2021
Education
The Academies At Jonesboro High School
301 Hurricane Dr, Jonesboro At 7240105.2023
Skills
- Strong multitasking
- Quick Learner
- Sense of urgency
- Adaptable mindset
- Phone Etiquette
- Allergy awareness
- Food Preparation
- Food presentation
- Efficient Packaging
- Cleanliness standards
- Menu knowledge
- Flexibility
- Money Handling
- Upselling
- Payment Processing
- Service prioritization
- Attention to Detail
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Customer Satisfaction
- Team Collaboration
- Organizational Skills
- Active Listening
Timeline
Froster
Nothing Bundt Cakes
07.2022 - 09.2022
To-Go Server
Texas Roadhouse
03.2022 - Current
BOH Team Member
Chick-fil-A
08.2021 - 11.2021
The Academies At Jonesboro High School