Summary
Overview
Work History
Education
Skills
Timeline
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Alaijha Matthew

Mount Vernon,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Sales Associate

SNIPES USA
01.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Associate

Walgreens
07.2024 - 09.2024
  • Greeted customers and identified their needs.
  • Handled assigned responsibilities effectively
  • Assist callers via phone
  • Handle customer transactions accurately and efficiently
  • Addressed questions from customers efficiently
  • Ensure accuracy of updated customer data
  • Suggested product solutions based on individual customer needs.

Server/Cashier

Seneca Dining Hall
08.2023 - 11.2023
  • Ensured optimal hygiene standards
  • Provided high-quality food service to customers.
  • Welcomed guests cordially
  • Processed customer payments efficiently
  • Ensured efficient handling of payments and refunds
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.

Usher

Showcase Cinema
10.2022 - 08.2023
  • Greeted guests and directed them to their seats.
  • Verified tickets for entry into the venue.
  • Provided information regarding events, facilities, and services.
  • Monitored guest behavior to ensure compliance with safety regulations.
  • Answered questions from guests about events, venues, times..
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.

Education

SUNY Westchester Community College
Yonkers, NY
11.2024

SUNY Morrisville
Morrisville, NY
05.2024

Skills

  • Problem Solving
  • Teamwork
  • Communication
  • Time management
  • Cashier skills
  • Positive attitude
  • Active listening
  • Adaptability
  • Customer service
  • Attentive
  • Guest Services
  • Refunds and exchanges
  • Customer Support
  • Customer Complaint Resolution
  • Teamwork and collaboration
  • Problem-solving skills
  • Cash handling
  • Child supervision
  • Responsibility
  • Attention to detail
  • Team leadership
  • Multitasking and organization

Timeline

Sales Associate

SNIPES USA
01.2025 - Current

Customer Service Associate

Walgreens
07.2024 - 09.2024

Server/Cashier

Seneca Dining Hall
08.2023 - 11.2023

Usher

Showcase Cinema
10.2022 - 08.2023

SUNY Morrisville

SUNY Westchester Community College

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Alaijha Matthew