Alain Armendariz
Corona,CA
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Skilled in anticipating customer needs, managing multiple priorities in an efficient manner, while maintaining a positive upbeat attitude at all times.
Overview
8
8
years of professional experience
Work History
Food Waiter
YardHouse Darden Restaurants
09.2019 - Current
- Maintained customer satisfaction in 6 table sections with timely table check-ins to assess food and beverage needs.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards satisfactory resolutions.
Food Waiter
Lucilles Smokehouse BBQ
03.2016 - 08.2019
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
Education
BBA - Marketing
Cal State Fullerton
Fullerton06.2021
Skills
- Customer service focus while handling 6 or more tables
- Utilizing upselling techniques and food recommendations tailored to guests desires for optimal dining experience
- Maintaining collaborative and efficient approach in high-volume dining environments
- Hyper-focus on guest relations
Timeline
Food Waiter
YardHouse Darden Restaurants
09.2019 - Current
Food Waiter
Lucilles Smokehouse BBQ
03.2016 - 08.2019
BBA - Marketing
Cal State Fullerton