Alain Bailey
Operations Manager
Brooklyn,NY
Summary
Results-driven Operations Manager with 12 years of experience in the logistics industry. Proficient in conducting performance evaluations, training associates and providing detailed daily reports.
Overview
13
13
years of professional experience
Work History
Operations Manager
Morgan Manhattan Moving And Storage
05.2021 - Current
- Assist in recruiting, hiring and training of team members.
- Coordinate day-to-day operations, working efficiently and productively with all team members from all departments.
- Frequent communication between drivers and sales reps to improve overall operational flow.
- Manage a diverse team of drivers and helpers which contributed to improved collaboration and efficiency in the warehouse and at jobsites.
- Scheduled deliveries and pickups according to customer needs.
- Daily reviewing of dispatched orders, deliveries and receipts.
- Manage telephone calls and emails to respond to customer concerns and cost inquiries in a timely manner.
- Streamlined processes for route planning using excel
- Efficient time management in order to complete all tasks within deadlines.
Logistics Planner
Morgan Manhattan Moving and Storage
1 2020 - 5 2021
- Provide detail reports to sales and operations regarding manpower our equipment changes
- Coordinate and schedule all 3rd party carrier pickup and delivery from our warehouse
- Ensure all trucks are properly managed
- Communicate with dispatchers throughout the day, providing key storage updates for drivers offloading and loading at our 5 warehouses
- Supervise a team of over 150 employees, including drivers and foreman's
- Provide updates to the IT department in order to keep up with current demands and technology
- Assist our training manager with the onboarding process for new hires
- Accurately determine the amount of manpower needed for upcoming projects
- Provide storage capacity updates to ensure proper sales forecasting
- Constant communication with HR in order to maintain quality employees.
Logistics Planner
Flatrate Moving
01.2019 - 03.2020
- Daily conversations with Sales department to determine specifics of future and ongoing projects
- Check system for accuracy, to ensure detailed information available for Project Managers/Drivers/Movers
- Provide detailed information containing scope of work for project managers, drivers, and installers
- Forecasted manpower and equipment needed for upcoming projects
- Constant communication with warehouse manager to determine the amount of manpower needed in the warehouse to safely and efficiently handle upcoming deliveries
- Generate daily reports to improve communication between sales and operations.
Local Planner
Roadway Moving
07.2017 - 01.2019
- Schedule manpower and trucks efficiently to fulfill residential and commercial moves; local and international
- Oversee warehouse operations, which includes scheduling manpower to load/unload trailers/trucks and containers for local and international deliveries
- Assist HR with new hires
- Created a functioning schedule from excel which later became the standard daily schedule used for the company
- Managed a team of 100 employees, including drivers and foreman's
- Created daily schedule for the warehouse supervisor, who then managed a team of 10 warehouse workers.
Lead Dispatcher
Airsea Packing Group
07.2013 - 05.2017
- Organized and scheduled collections and deliveries to and from all Ralph Lauren Polo stores and showrooms in New York and Connecticut
- Constant communication with RL store managers to schedule upcoming pickup and delivery needs
- Supervised a team of 20 employees, including drivers and foreman's
- Daily meetings with warehouse manager to properly plan deliveries of high-end furniture's to each RL store
- Assist HR with training and development of drivers and warehouse workers
- Oversee loading and unloading of trucks with high-end furniture
- Oversee deliveries and pickups at major store closings and openings in NYC
- Coordinate with 3rd party carriers and RL designers, then provide the info to our warehouse manager about upcoming projects not assigned to our trucks and drivers/manpower.
Carrier Sales Coordinator
JB Hunt Transportation
09.2011 - 03.2013
- Assigned shipments to carriers in the centralized database
- Cold calling carriers to maximize capacity for specific projects
- Communicate with shippers regarding ETA for assigned carrier pickups
- Negotiate with carriers on a set price for each truck load.
Education
Bachelor of Science - Transportation and Logistics
University of Arkansas
Fayetteville, ARSkills
Multitasking Abilities
undefinedTimeline
Operations Manager
Morgan Manhattan Moving And Storage
05.2021 - Current
Logistics Planner
Flatrate Moving
01.2019 - 03.2020
Local Planner
Roadway Moving
07.2017 - 01.2019
Lead Dispatcher
Airsea Packing Group
07.2013 - 05.2017
Carrier Sales Coordinator
JB Hunt Transportation
09.2011 - 03.2013
Logistics Planner
Morgan Manhattan Moving and Storage
1 2020 - 5 2021
Bachelor of Science - Transportation and Logistics
University of Arkansas
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