Alain Cameau
New York,NY
Summary
Performance-driven, analytical, and results-oriented, Trade Operations Professional with years of transferable experience in security settlements within domestic and global markets, while meeting & exceeding client objectives and service standards. Possess a track record in steering quality control processes; complying with industry standards; implementing project management best practices; and providing training & development for employees.
Overview
24
24
years of professional experience
Work History
Representative, Fund/Client Accounting
The Bank Of New York Mellon
08.2022 - 02.2024
- Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations
- Responded to customer concerns and questions on daily basis
- Collaborated with customers to resolve disputes
- Increased client satisfaction by providing timely and accurate updates on status of settlements
- Enhanced client satisfaction by effectively managing settlement transactions and ensuring timely completion
- Proficiently managed entering numerous client custody trade and cash wire requests
- Completed manual entry of general ledger postings, custody trades, wire transfers, and W9 requests for onboarding with accuracy and efficiency
- Contributed to successful onboarding of new clients by managing set-up process, coordinating with relevant parties, and ensuring smooth integration into existing systems
- Reconciled daily client's trade blotter versus internal settlement systems for accuracy
- Demonstrated respect, friendliness and willingness to help wherever needed
Client Processing Analyst
Bank of New York Mellon
01.2009 - 01.2019
- Executed a multi-faceted and an all-encompassing business support role, designing and influencing operational best practices for reporting & analytics, thus enabling the team to scale for maturing organizational needs and operational growth
- Supported project delivery by participating in design reviews and walk-throughs to communicate business requirements and validate proposed solutions
- Consultatively guided business partners to resolve issues, while identifying resources and troubleshooting all conflict levels, thus evaluating requirements of end-users to develop technical solutions
- Operated as a main contributor for investigating and providing resolution on inquiries from various client service teams and business partners regarding trade set-up and settlement failure across Domestic and Global Markets
- Served as a subject matter expert to improve, enhance, and optimize the instruction straight-through-processing (STP) rate, thus reducing and eliminating manual work required by operational areas
- Conceptualized and created SWIFT templates for client’s use to instruct security trades for STP market settlement, while providing analysis of new projects under review for future execution by defining business requirements
- Conducted user acceptance testing for projects dealing with enhancement / corrections of existing in-house trade settlement applications, new market requirements, and new business processes
- Administered mentoring, coaching, training and development of staff for new trade instruction processes
- Steered SWIFT testing regarding settlement messages encompassing analysis and format recommendations for systematic processing between valued clientele and the Bank via SWIFT test region
- Cultivated, created, and executed test cases for test scripts of internal system projects as well as delivered weekly and monthly reporting to senior management in an efficient & effective manner
- Ensured trading practices met internal guidelines and external regulations; developed innovative strategies to improve operational procedures; and administered detailed information and consultation for customers.
Client Processing Analyst
Bank of New York Mellon
01.2009 - 01.2019
- Delivered accurate and timely reporting for senior management periodically on project implementation status updates as a self-managed resource
- Actively engaged in special projects to optimize product & service quality and enhanced overall client satisfaction
- Responded to client-centered issues; identified risk and implemented mitigation strategies; liaised with managers and project leads to ensure effective delivery of information and services
- Managed and responded to client requests regarding issue resolution, while informing senior analysts on escalations as well as engaged appropriate personnel to determine appropriate resolutions
- Informed the business base on issue status and managed expectations; built positive relationships with internal departments; and provided unsurpassed business support in alignment with ever-changing client specifications
- Collaborated cross-functionally with a dynamic team of client support analysts, technical support representatives, and quality assurance managers to provide quick and professional responses to escalated client issues
- Maintained standardized documentation and provided follow-up services, while participating in the development of detailed procedures and processes associated with all bank operation activities
- Accountable for sensitive, confidential and complex inquiries by utilizing appropriate systems, policies, regulations, procedures, and reference materials, while maintaining knowledge of products, processes, and services
- Offered the highest quality of customer services regarding accounts, products and services
- Strictly complied with all federal, state and industry laws and regulations pertaining to banking processes.
Global Custody Senior Clerk
Bank of New York Mellon
08.2000 - 01.2009
- Successfully repaired or cancelled security trade instructions which failed STP for Domestic and Global markets due to client’s incorrect instruction of SWIFT format or invalid data provided such as broker, security ID, etc
- Proficiently posted or cancelled security trades manually into in-house applications, while corresponding with different lines of businesses to ensure processing of problem trades in a timely manner for priority accounts
- Repaired and authorized failed out-bound SWIFT messages dealing with security settlements; trained and developed new staff members, and worked on special projects by following industry best practices
- Administered on-going trade support in all aspects of the custody services offered to an expanding client base
- Demonstrated an ability to coach, mentor, train and develop personnel as a main point of internal escalation while building sustainable relationships with valued clientele
- Developed junior team members in alignment with target development objectives; monitored trade queues to ensure accurate trade execution within defined parameters; and executed instructions received from clients
- Liaised with counterparties to ensure all relevant queries were dealt with appropriately and in a timely manner, while confirming the receipt and approval of all trades with underlying counterparties
- Cultivated and built positive mutually-beneficial working relationships with key business partners through decisive action and regular communications as well as performed SWIFT testing to validate the format of SWIFT.
Education
Bachelor of Science (BS) Finance -
Pace University
Pleasantville, NY01.1989
Skills
- Stakeholder & C-Suite Engagements
- Client Relationship Management
- Financial Services Management
- Customer Support
- Account Servicing
- Client Service
- Goal-oriented mindset
- Analytical Thinking
- Process Improvements
- Change Management
Technology Proficiency
- Microsoft Office Suite (Word, Excel, and PowerPoint)
- GSP
- DVS
- GTM
- Midys
- MERVA
- Nexen
- JIRA
- ALM
Timeline
Representative, Fund/Client Accounting
The Bank Of New York Mellon
08.2022 - 02.2024
Client Processing Analyst
Bank of New York Mellon
01.2009 - 01.2019
Client Processing Analyst
Bank of New York Mellon
01.2009 - 01.2019
Global Custody Senior Clerk
Bank of New York Mellon
08.2000 - 01.2009
Bachelor of Science (BS) Finance -
Pace University