Alain Cyprien
Brooklyn,NY
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative and goal-oriented Management professional. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Sema4
04.2021 - 12.2022
- Responsible for managing diverse customer portfolios
- Responded promptly to customer inquiries, issues, and resolved complaints in a timely manner
- Worked with leadership to continuously improve process
- Created metrics to observe team and customer performance
Software Sales Manager
Air Technology
Queens, NY
09.2018 - 01.2021
- Managed staff
- Organized Daily Sales report
- Responsible for sales team
- Supervise the role out of new technology to team members
- Coordinate a range of technical and administrative activities, including answering phones, distributing work assignments within sales team
- Recruited new transportation providers while negotiating their contracts
- Analyzed Sales and marketing data
Provider Relations Representative
Medical Transportation Management Inc
Brooklyn, NY
02.2014 - 08.2018
- Recruited contract and manage transportation provider accounts to fulfill NYCT and HMO contractual agreements
- Managed health plan grievance and appeals department requests
- Point of contact for all accounts assigned
- Created contracts and conducted credentialing process for provider’s assigned
- Respond to transportation provider’s issues involving claims, IT, contracting and client services
- Evaluated and determine billing rates for transportation provider according to HMO contractual agreements
- Communicated updated weekly reports to corporate and management pertaining to the network
- Renegotiated trip costs within the NY state network, which allowed the company to save over $100,000
Education
Bachelor of professional studies - Business Management
Five Towns College
CERTIFICATE: Google IT Support Professional - undefined
Skills
Strategic communications
Staff mentoring & leadership
Customer Relations
Revenue growth
Client service optimization
Team Building
Business administration
Strategic planning
Negotiation
Business planning
On-site visits
Provider orientations
Data analysis
Claims reviewing
Provider support
Strategic Business Relationships
Document filing
Health plan operations
Appointment Scheduling
Workflow Analysis
Budgeting
Staff Management
Account management
Technical knowledge
Written Communication
MS Office
Teamwork and Collaboration
Organization and Time Management
Active Listening
AV presentation
Microsoft Outlook
Provider enrollment
Provider Relations
Recruitment
Contract Negotiation
Excellent Communication
Analytical and Critical Thinking
Timeline
Customer Success Manager
Sema4
04.2021 - 12.2022
Software Sales Manager
Air Technology
09.2018 - 01.2021
Provider Relations Representative
Medical Transportation Management Inc
02.2014 - 08.2018
Bachelor of professional studies - Business Management
Five Towns College