Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alain Cyprien

Brooklyn,NY

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative and goal-oriented Management professional. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

Sema4
04.2021 - 12.2022
  • Responsible for managing diverse customer portfolios
  • Responded promptly to customer inquiries, issues, and resolved complaints in a timely manner
  • Worked with leadership to continuously improve process
  • Created metrics to observe team and customer performance

Software Sales Manager

Air Technology
Queens, NY
09.2018 - 01.2021
  • Managed staff
  • Organized Daily Sales report
  • Responsible for sales team
  • Supervise the role out of new technology to team members
  • Coordinate a range of technical and administrative activities, including answering phones, distributing work assignments within sales team
  • Recruited new transportation providers while negotiating their contracts
  • Analyzed Sales and marketing data

Provider Relations Representative

Medical Transportation Management Inc
Brooklyn, NY
02.2014 - 08.2018
  • Recruited contract and manage transportation provider accounts to fulfill NYCT and HMO contractual agreements
  • Managed health plan grievance and appeals department requests
  • Point of contact for all accounts assigned
  • Created contracts and conducted credentialing process for provider’s assigned
  • Respond to transportation provider’s issues involving claims, IT, contracting and client services
  • Evaluated and determine billing rates for transportation provider according to HMO contractual agreements
  • Communicated updated weekly reports to corporate and management pertaining to the network
  • Renegotiated trip costs within the NY state network, which allowed the company to save over $100,000

Education

Bachelor of professional studies - Business Management

Five Towns College

CERTIFICATE: Google IT Support Professional - undefined

Skills

Strategic communications

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Timeline

Customer Success Manager

Sema4
04.2021 - 12.2022

Software Sales Manager

Air Technology
09.2018 - 01.2021

Provider Relations Representative

Medical Transportation Management Inc
02.2014 - 08.2018

Bachelor of professional studies - Business Management

Five Towns College

CERTIFICATE: Google IT Support Professional - undefined

Alain Cyprien