Alain A. Fleitas
Endpoint Engineer
Hialeah,FL
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex IT systems, including Windows and Mac operating systems, servers and specialized Business software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.
Overview
2
2
Languages
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Lead Endpoint Engineer
AutoNation
Fort Lauderdale, FL
05.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Administered Tanium environment for organization
- Participated in the creation of a Citrix VDI environment
- Created configurations and policies for Dell Thin Clients
- Updated, maintained, and created Group Policies for multiple needs in the enterprise environment
- Supported and maintained Teamviewer Tensor environment for enterprise
- Managed Workspace One Mobile Device manager for company
- Maintained workstation patching for critical and important Windows patches
- Provided training and guidance for peers and third party teams
- Designed and presented solutions to complex needs for upper management
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in available trainings to improve software knowledge.
Client Engineer
VITAS Healthcare
Miramar, FL
08.2019 - 05.2021
- Partake in a team of highly skilled system engineers delivering results quickly and effectively raising productivity.
- Optimized line of business communication applications such as Microsoft Teams for remote work environment.
- Implemented, Maintained, and Supported VDI environment of 2,500 virtual machines by regularly updating and maintaining snapshots of hosts.
- Oversee Windows Patching and Windows 10 upgrade in environment consisting of up to 8,000 physical workstations maintaining company operations efficiency and security
- Monitor usage and maintenance of mobile device platforms for iOS and Android securing confidential data.
- Utilize ServiceNow for incident, change, and documentation management
- Coordinate with vendors and resources to restructure and upgrade enterprise print solutions utilizing PrinterLogic
- Collaborated with Enterprise Engineering in disaster planning, network backup and recovery process monitoring.
- Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
- Planned and oversaw scheduled infrastructure upgrades and integration to respond to organizational demand.
Client Architecture Engineer II
AutoNation
Ft Lauderdale, FL
10.2017 - 08.2019
- Leveraged multiple IT applications and platforms to maintain environment secure and operational, including CyberArk, ServiceNow, AirWatch, Tanium, PDQ Deploy, ControlUp, and Microsoft Office
- Audited companywide hardware and software assets using various Tanium modules, maintaining business agility
- Calculated load levels and material stress factors using ControlUp to identify bottlenecks and potential issues
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Serve as last point of escalation in IT support chain.
- Explained complex technology-related issues in understandable terms to customers.
- Created knowledge base articles for Unisys Service Desk, various in-house IT teams, and outsourced field support.
- Streamlined support for 25,000+ employees in all business aspects, optimizing business development and productivity
- Train end users, IT Held Desk, Field Support, and vendors on support practices and procedures
IT Systems Analyst
Chaban Wellness/Yes You Can
Miami Springs, FL
08.2016 - 10.2017
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Assessed business needs and problem areas to create focused solutions like Disaster Recovery.
- User administration and Group Policy in Active Directory
- Troubleshoot, and Maintain server hardware
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Mobilized and aided deployment of several applications for Web Servers streamlining productivity during daily operations.
- Communicated with vendors for equipment service and device vetting for purchasing furthering business development.
- Documented cloud and on premise infrastructure and configured QNAP NAS for storage and backup securing data.
- Established protocols for Computer Hardware and conference room equipment boosting asset management standards.
- Removed malware, ransomware and other threats from laptops and desktop systems
- Assisted in maintaining server environment
- Supported various operating systems and server technologies.
- Patched Windows Desktop and Server environment using WSUS to maintain a secure and effective environment
IT Systems Analyst
Avante Group
Hollywood, FL
02.2011 - 08.2016
- Provided client support on system operation and troubleshooting.
- Configured iOS, Android & Windows mobile equipment using Cisco Meraki device management for over 500 devices
- Devised cost-saving measures for desktop repurposing and acclimation to fluctuating budget elevating revenue.
- Resolved 6600+ helpdesk tickets in 5 years maximizing overall productivity and efficiency.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Patched software and installed new versions to eliminate security problems and protect data.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Configured hardware, devices and software to set up work stations for employees.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Point Of Sales Analyst
Burger King
Miami, FL
03.2009 - 11.2010
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Handled tasks of assisting clients in installation and configuration of new Micros POS system for all BK Corporate Rest.
- Define application problem by conferring with clients; evaluating procedures and processes
- Control solutions by establishing specifications; coordinating production with programmers
- Validate results by testing programs
- Talk users at franchise and corporate locations through technical issues
Education
Associate of Science - Computer Network Engineering
Keiser Career College - Pembroke Pines
Hollywood, FL 05.2008 - 06.2010
Skills
Technology planning
Timeline
Lead Endpoint Engineer
AutoNation
05.2021 - Current
Client Engineer
VITAS Healthcare
08.2019 - 05.2021
Client Architecture Engineer II
AutoNation
10.2017 - 08.2019
IT Systems Analyst
Chaban Wellness/Yes You Can
08.2016 - 10.2017
IT Systems Analyst
Avante Group
02.2011 - 08.2016
Point Of Sales Analyst
Burger King
03.2009 - 11.2010
Associate of Science - Computer Network Engineering
Keiser Career College - Pembroke Pines
05.2008 - 06.2010
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