ALAIN GLENN
Fairburn,GA
Summary
Detail-oriented, trustworthy business professional project/program manager experience delivering outstanding planning, coordination, and management of critical projects to support process improvement initiatives across many departments. Capable of offering technical advice and direction to improve programs, systems, infrastructure, and strategies.
Overview
15
15
years of professional experience
Work History
Tax Clerk
Department
Atlanta, GA
02.2022 - Current
- Analyzed all incoming mail properly sort mail response adequately
- Utilize electronic data programs to properly recorded all batch builds, filing all batch in proper location
- Identify development and training employees, completing all required training courses
- Properly secured/ stored all documents containing taxpayers’ sensitive information
Advance Med Support
Department Of Veterans Affairs
Manhattan, New York
09.2016 - 02.2022
- Provided guidance and verbal advice on the interpretation and application of administrative directives and instructions
- Analyzed management plans to determine the impact on administrative processes
- Utilized different electronic data processing systems to perform daily audits of providers clinic appoints (no shows, reschedules, cancellation)
- Pioneered the overall supply needs, services in management of the medical support team.
- Devised solutions to operations issues related to ICB and GUI software, working closely via phone, email, live chat and web teleconference.
- Documented support interactions for future reference.
- Patiently walked individuals through basic troubleshooting tasks.
Office Manager
Bedessee Imports
New York, NY
01.2016 - 09.2016
- Overseen the scheduling and assigning of 40 employees daily task duties
- Designed and Implemented office policies by establishing Standard of Procedures for staff members to conduct daily task
- Develop delivery chart to ensure existence and adequacy of order and shipment
- Comprised a filing system to increase a 0%-100% detailed records of data for the warehouse inventory records for drivers, deliveries, and patrons to increase overall productivity
- Facilitated detailed review data of supply requisition for quarterly meetings with leadership and management.
- Prepared agendas and took notes at meetings to archive proceedings.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Operations Manager
Equinox Fitness Center
New York, NY
09.2013 - 01.2016
- Spearheaded all daily operations of the Fitness Center e.g., vendor management, equipment purchase, membership sales, and promotion and retention
- Evaluated work performance of subordinates and made recommendations for outstanding performance recognition and/or disciplinary actions
- Scheduled and coordinated 30 staff members, developed and implemented various fitness programs and policies
- Ensured personnel adhere to standard of excellence, guidelines set in handbook, club policies and procedures, coaching, training and development
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed systems to track and log work issues.
- Performed tests of functionality, security and performance of different workstations and devices.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware and granted system permissions to new employees.
Operation Specialist 2nd
United States Navy, Staff USS
01.2007 - 03.2013
- Responsible for safety and security of prisoners, supervising receipt, custody, and release of prisoners to maintain military disciplinary measures
- Supervised 20 sailors in daily operations, during completion of rehabilitation of 195 living spaces upon a United States Aircraft carrier
- Operated surveillance and tracking equipment SSDS (ships defense automation)
- Created quarterly data extraction log of prisoner activities such as feeding, bathing, and transportation of prisoners in Ships Brig data base.
Education
Psychology
College of New Rochelle
Information Technology Management
Georgia Tech
Skills
Data Acquisition, Strategic Plan, Report Generation, Time Management, Risk Management, Training Consulting, Customer Service, Administration Operation Strategy, Microsoft Office 365, Power BI, SharePoint, ShareFile, Microsoft Teams, Salesforce, SmartSheet, Microsoft Projects, Problem-Solving, Adaptability, Active Listener, Analytical Skills
Financial Management
Teamwork and Collaboration
First Aid/CPR
Multitasking Abilities
Excellent Communication
Organization and Time Management
Data Entry
Problem-Solving
Planning and Coordination
Active Listening
Technical Documentation
Data recovery
Desktop support
Customer service expert
Application support
Mac systems
Software diagnosis
Good Telephone Etiquette
MS Office
Accomplishments
- CompTIA Security+ | In progress
- CISA | In progress
- Smartsheet Essential Training | In progress
- Power BI | In progress
- Microsoft Projects | In progress
- SharePoint Essentials | In progress
- Petty Officer Second Class of the United States Navy | 006/2009
Timeline
Tax Clerk
Department
02.2022 - Current
Advance Med Support
Department Of Veterans Affairs
09.2016 - 02.2022
Office Manager
Bedessee Imports
01.2016 - 09.2016
Operations Manager
Equinox Fitness Center
09.2013 - 01.2016
Operation Specialist 2nd
United States Navy, Staff USS
01.2007 - 03.2013
Psychology
College of New Rochelle
Information Technology Management
Georgia Tech