Alain Gomez
Miami,FL
Summary
Proven leader in the hospitality sector, adept at driving high-quality customer service and team motivation, particularly at Complejo Gastronomico Vista Hermosa. With a solid foundation in both specialty restaurant management and entrepreneurship, I excel in dynamic environments, showcasing significant problem-solving and effective communication skills.
Overview
3
3
years of professional experience
Work History
Services Manager
Complejo Gastronomico Vista Hermosa
01.2021 - 03.2024
I graduated in 2009 as a full time principal waiter. My professional career began in "Cayo Santa Maria", where I held various positions in the hospitality industry. I started as a buffet waiter, worked my way up to specialty restaurant waiter, and was later promoted to specialty restaurant manager. Finally, I held the position of lobby bar manager until 2019.
In 2019, I decided to start my own business and successfully managed a fast food kiosk until 2021. Subsequently, I returned to the gastronomic sector as Head of Service in a gastronomic complex, a role I held until 2024.
My experience ranges from customer service and team management to administration and operations management in the hospitality and gastronomy sector. I am looking for new opportunities to apply and expand my skills in a dynamic and challenging environment.
Education
No Degree - Gastronomy
Alberto Delgado
Cuba06.2009
Skills
Customer service: Significant experience in direct interaction with customers, ensuring high quality service in different gastronomic environments
Team management: Ability to lead and motivate teams in various roles within the hospitality and gastronomy sector
Management and organisation: Competence in the management of restaurant and bar operations, including planning and coordination of daily activities
Speciality restaurant management: Experience in the management of speciality restaurants, from service to supervision of staff and operations
Entrepreneurship: Ability to start and manage one's own business, demonstrating initiative, planning and resource management skills
Problem solving: Ability to handle difficult situations and solve problems efficiently and effectively in a high-pressure environment
Effective communication: Strong ability to communicate clearly with customers, employees and suppliers, ensuring a smooth and efficient operation
Adaptability: Flexibility to adapt to different roles and responsibilities within the hospitality industry
Service management: Competence in the supervision of gastronomic services, ensuring high standards of quality and customer satisfaction
Industry knowledge: In-depth understanding of the hospitality and gastronomy sector, with hands-on experience in a variety of operational areas
Timeline
Services Manager
Complejo Gastronomico Vista Hermosa
01.2021 - 03.2024
No Degree - Gastronomy
Alberto Delgado
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