ALAIN LOUISSAINT
Philadelphia,PA
Summary
Motivated employee with 4 years of customer service experience. Demonstrates adaptability, exceptional interpersonal skills, and a strong work ethic. Able to work independently and quickly learn new skills. Proactive, performance-driven team player seeking opportunities to expand skills and achieve company goals.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
Anchor Health
Brooklyn, NY
10.2023 - Current
- Communicated with the Intake team and caregivers to explain and facilitate the onboarding process
- Maintained accurate and up-to-date employee records, ensuring compliance with DOH and company regulations
- Responded promptly to emails, calls, and texts from caregivers and internal teams, ensuring timely resolutions
- Managed 125+ cases using CRM systems like Bolt and HHA Exchange
- Set up and clear out follow-ups daily, managing tasks to ensure caregivers meet onboarding deadlines and all compliance standards
Shift Manager
McDonald's
Clarksville, AR
12.2021 - 05.2023
- Identified needs of customers promptly and efficiently to deliver high-quality service
- Monitored temperature and rotation to ensure food safety
- Managed cash positions and bank deposits
- Administered schedules and production to exceed time, sales, and labor targets
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Worked with executive management to resolve problems or complaints
- Maintained accurate inventory
- Performed equipment maintenance and minor repairs
Administrative Assistant
University of the Ozarks
Clarksville, AR
05.2018 - 05.2019
- Handled incoming calls and directed callers to appropriate department or employee, resulting in effective business correspondence
- Assisted admissions and student affairs office managers in administrative tasks
- Sorted and distributed incoming faxes, letters and emails for office distribution
- Toured prospective students around the University campus and provided information about facilities and curriculum
Education
Bachelor of Arts - Music
University of The Ozarks
Clarksville, AR12.2021
Skills
- Critical thinking
- Time management
- Product Knowledge
- Interpersonal skills
- Microsoft Office Suite
- Customer service
- Problem-Solving
- Leadership
- Teamwork and collaboration
- Performance Improvement
Languages
English
Full Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Onboarding Specialist
Anchor Health
10.2023 - Current
Shift Manager
McDonald's
12.2021 - 05.2023
Administrative Assistant
University of the Ozarks
05.2018 - 05.2019
Bachelor of Arts - Music
University of The Ozarks
Similar Profiles
Astou SakhoAstou Sakho
Home Health Aide at Anchor HealthHome Health Aide at Anchor Health
Bouchra SanifBouchra Sanif
Home Health Aide at Anchor HealthHome Health Aide at Anchor Health
Sheikh NoorSheikh Noor
Home Health Aide at Anchor HealthHome Health Aide at Anchor Health