ALAIN MONTEAGUDO
Hialeah,FL
Summary
Motivated accounting student looking for an opportunity to gain more experience in the financial field and expand my knowledge of different areas of finance before graduation. A fresh background looking for an opportunity to learn.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Specialist
youFit
10.2023 - Current
- Worked at youFit front desk as Member Service Specialist.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Implemented effective strategies to upsell products and services, leading to increased revenue generation for the organization.
- Assisted in training new team members, sharing best practices and contributing to a cohesive work environment.
- Played a pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
Assistant to Photographer
Rocfort Photo Studio
09.2021 - 04.2022
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Bachelors in Accounting - Accounting
Florida International University
01.2026
Skills
- Can read, write, and speak both English & Spanish
- Customer service experience
- Communication, teamwork, organization, and multitasking skills
- Complaint Handling
- Policy Understanding
- Customer Engagement
- Exceptional Communication
- Product Promotion
- Service Sales
- Telephone etiquette
Certification
Microsoft Word and PowerPoint certified
Languages
Spanish
Native or Bilingual
Timeline
Member Service Specialist
youFit
10.2023 - Current
Assistant to Photographer
Rocfort Photo Studio
09.2021 - 04.2022
Bachelors in Accounting - Accounting
Florida International University