Alain Ndakengurutse
Ottawa,CA
Summary
Dynamic Solution Specialist and certified PMP, CSM, and CSPO with a strong track record of driving digital transformation through CRM, ERP, and low-code business application solutions. Experienced in selling to and navigating complex public-sector environments, building trusted C-Suite relationships, and aligning technology investments with strategic business outcomes. Adept at orchestrating cross-functional teams, developing strategic account plans, and delivering compelling value propositions that accelerate customer decision-making. Skilled in managing full sales cycles, from opportunity discovery to negotiation and long-term renewals. Committed to helping federal organizations achieve measurable impact by adopting integrated, end-to-end Microsoft Business Applications solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Change Management & Project Manager - Mining & HealthCare
Accenture
09.2023 - 02.2025
- Partner with Account Lead and lead Account Planning Team on preparing all the documents required for the SOW
- Lead daily scrum master meetings with over 15 participants including Business Decision Maker (BDM) and C-suite
- Maintained accurate project repository updates that supported business performance , information objective from customers and strategic planning of deliverables
- Developed, maintained and built strong relationships with all stakeholders and ensure long-term satisfaction and successes
- Orchestrated alignment between business outcomes as well technical solution demos aligned with the customers' needs and requirements as well as Accenture strategy
Implementation Specialist - S4/HANA - Government
Accenture
10.2021 - 09.2023
- Collaborated with client and my team to prepare Year End (Y.E) Tax receipts (T4, Re1, etc.) for 22K employees and delivered all the receipts on time
- Developed training material for HR/Finance modules around 30 training in 3 months
- Contributed on daily basis to the scrum master meetings
- Implemented 20 Snotes from SAP for client and Y.E updates from November to December
- Allowed for smooth payroll processing for all 22K+employees while migrating to S4/HANA -One Payroll run each week , One for executives and the other for the rest of the employees
- Sent to product over 500 tickets in product including schedules for workforce , patches for the system and updates
Associate Manager
Bell Canada
08.2016 - 05.2021
- Ultimate Team Player (UTP) Award winner 2019 for coaching agents on how to sell and handle escalations by increasing sales by 15% for the team and reducing escalation by 33%.
- Created and implemented SOP and contributed to the Blueprint design & adoption for Satellite by 55%.
- Ensure training and coaching for agents responsible to handling level 1 and 2 escalations in collaboration with marketing and ops.
Education
BCom. ACCOUNTING & HR -
John Molson School of Business, Concordia University
01.2021
Skills
- Selling to public sector
- Advanced Excel
- Project Management
- Analytical and problem solving
- Communication & active listening
- Build relationships with stakeholders
- Negotiation & Conflict resolution
- Critical Thinking
- Results driven
- Leadership
Accomplishments
- Improved customer satisfaction ratings by 30% through proactive stakeholder engagement and consistent issue resolution.
- Reduced departmental operating costs by 20% within 12 months by delivering high-impact schedules and collaborating effectively with cross-functional teams.
- Identified, documented, and resolved a payroll issue, ensuring accurate and timely deposits for all 22,000 employees.
- Partnered with the finance team to develop a new reconciliation process for weekly payments, cutting processing time by 50% and improving overall operational efficiency.
EXTRA-CURRICULAR
Board Member John Molson School of Business – Alumni Chapter May 2022-Now Organize activities that can bring alumni together Co-facilitate with Concordia University Alumni conferences
Certification
- PMP - Project Management Professional
- CSM - Certified Scrum Master
- CSPO -Certified Scrum Product Owner
Languages
French
Native or Bilingual
English
Native or Bilingual
INTERESTS/OTHER ACTIVITIES
Biking and running + raising funds for non-profit organizations like Movember
Timeline
Change Management & Project Manager - Mining & HealthCare
Accenture
09.2023 - 02.2025
Implementation Specialist - S4/HANA - Government
Accenture
10.2021 - 09.2023
Associate Manager
Bell Canada
08.2016 - 05.2021
BCom. ACCOUNTING & HR -
John Molson School of Business, Concordia University