Alain Paultre
Cumming,United States
Summary
Enthusiastic diverse professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Never shies away from assignments and always goes beyond requirements to make lasting difference. Offers excellent multitasking and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Emory University Hospital Midtown
Atlanta, GA
07.2021 - Current
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Encouraged patients to schedule recommended tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
Patient Services Coordinator
Emory Saint Joseph’s
Atlanta, GA
10.2020 - 07.2021
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Inputted accurate patient insurance, billing and payment information.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Bank Support Specialist
SunTrust
Atlanta, GA
03.2019 - 01.2020
- Broke down and evaluated customer problems, using test scripts, personal expertise and probing questions.
- Helped streamline resolution processes and update procedures for support action consistency.
- Used Salesforce to create and updated tracking documents.
- Facilitated training and conducted presentations for staff
Procedure and Record Analyst
Teachers’ Retirement System Of NYC
New York, NY
12.2013 - 08.2018
- Facilitated in training and other learning opportunities to expand knowledge of software and position.
- Wrote original content, edited and re-wrote business and technical procedure documents through collaboration with subject matter experts, functional requirements, pension laws, rules and regulations.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Analyzed business operations, identified problems and developed improvements, modifications, and enhancements.
- Maintained 97% efficiency for large record volume organization.
Associate Retirement Benefits Examiner
Teachers’ Retirement System Of NYC
New York, NY
04.2012 - 10.2012
- Analyzed service time, salary and account balances for retirement and death benefits .
- Determined membership eligibility and benefit amounts paid to members and claimants.
- Reconciled member accounts, calculated payments and performed complex, excel based data entry.
- Received and processed paperwork for retirement, new license plates and renewals.
- Generated member notification letters to amplify awareness of upcoming changes in services or payments.
Education
Business Management
Borough of Manhattan Community College of The City University of New York
Skills
- Process improvement solutions
- Business Process Analysis
- Training and Development
- Technical documents comprehension
- Analytical and Critical Thinking
- Legal Compliance
- Quality Management
- Staff Management
- Administrative Supervision
- Troubleshooting and Diagnostics
- Data compiling
- Conflict Resolution
- Organization and Time Management
- Information gathering
- File/records maintenance
- Teamwork and Collaboration
- Problem-Solving
- Meticulous attention to detail
- Excellent Communication
- Flexible and Adaptable
- Scheduling
Timeline
Patient Care Coordinator
Emory University Hospital Midtown
07.2021 - Current
Patient Services Coordinator
Emory Saint Joseph’s
10.2020 - 07.2021
Bank Support Specialist
SunTrust
03.2019 - 01.2020
Procedure and Record Analyst
Teachers’ Retirement System Of NYC
12.2013 - 08.2018
Associate Retirement Benefits Examiner
Teachers’ Retirement System Of NYC
04.2012 - 10.2012
Business Management
Borough of Manhattan Community College of The City University of New York
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