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ALAIN SMITH
Human Resources |Payroll Administrator | Bookkeeper | Accounts Payable | Accounts Receivable
Hot Springs National Park,AR
Work Preference
Summary
Strategic Human Resources Director and Payroll Leader with extensive experience overseeing end-to-end HR operations, payroll compliance, accounts payable and accounts receivable, and workforce management in regulated environments. Proven ability to strengthen organizational culture, implement structured onboarding programs, ensure payroll, tax, and financial accuracy, and support leadership through data-driven decision-making. Known for improving processes, maintaining compliance, and serving as a trusted partner to leadership and staff.
Overview
25
25
years of professional experience
24
24
Accounts Payable & Accounts Receivable
24
24
Payroll & Tax Compliance
1
1
year of post-secondary education
Work History
Human Resources Director
The Springs of Red Oak
Hot Springs, AR
11.2024 - 02.2026
- Managed HR operations for 85+ employees across multiple departments, overseeing onboarding, payroll coordination, compliance documentation, employee relations, and workforce support.
- Improved new-hire retention by 15% by designing and implementing a structured onboarding and orientation framework that strengthened engagement and documentation accuracy.
- Increased employee satisfaction by 60% through leadership alignment initiatives, accountability reinforcement, and structured engagement systems.
- Strengthened DHS and OLTC regulatory compliance by standardizing HR documentation, implementing audit-ready file controls, and reducing compliance deficiencies.
- Ensured ongoing I-9, E-Verify, and EEOC compliance, maintaining inspection-ready documentation and mitigating organizational risk exposure.
- Reduced workplace conflict by redefining departmental roles, clarifying reporting structures, and reinforcing leadership accountability standards.
- Educated department leaders on staffing strategy, budgeting alignment, and corporate directives to improve operational decision-making and workforce planning.
- Oversaw payroll coordination, including garnishments, compliance reporting, and documentation controls to ensure regulatory adherence and processing accuracy.
- Developed and implemented HR policies and SOPs to improve governance, documentation integrity, and operational consistency.
- Served as liaison between leadership and corporate HR functions to ensure timely communication related to payroll, compliance, benefits, and workforce initiatives.
Billing Specialist II
Heritage Environmental Services LLC
Benton, AR
08.2018 - 02.2024
- Managed high-volume AP/AR operations in a remote environment.
- Work effectively with team members and leadership on a Green Belt Lean Six Sigma Project to identify and develop process improvements to turn around the $12.2 million loss in revenue from 2019-2022
- Have made measurable contributions towards lowering the aging days average from 28 days to 4 days, improving monthly revenue to $34 Million versus the historic $14 million
- Analyzed account aging to improve cash flow performance, reducing billing turnaround time by 30%, and maintained a 95% resolution rate.
- Investigate to resolve billing inconsistencies and errors through individual and collaborative analysis.
- Performed daily tasks that resulted in a near-perfect audit of the PPG account
- Answered customer experience transactional questions and resolved issues discovered during theinvoicing and collection process
Accounts Payable Specialist-Temp
Robert Half, Ouachita Behavioral Health & Wellness
Hot Springs, AR
02.2018 - 09.2018
- Tracked receipts to reconcile monthly statements to keep records accurate and current
- Verified, classified, computed, posted, coded, and recorded accounts payable data and reconciled daily totals to confirm proper accounting
- Audited time records submitted by 1099 employees to verify hours to prepare paychecks accurately
- Calculated and Prepared reimbursement checks for employees weekly for mileage
- Oversaw purchasing cards (P-cards) to ensure that purchase adherence to purchasing card policy
- Processed employee expense reports following company policy
HR Generalist/Payroll Specialist
Oaklawn Jockey Club, Hot Springs
National Park, AR
11.2015 - 02.2018
- Managed full-cycle weekly payroll and garnishments for 1,800 hourly and 200 salaried employees, overseeing timely disbursements exceeding $150,000 per cycle while ensuring regulatory compliance, audit accuracy, and calculation and distribution of shared tip pool allocations.
- Led the payroll system conversion from Microsoft Dynamics Great Plains to UltiPro, directing implementation planning, system testing, workflow redesign, end-user training, and development of a comprehensive user manual to ensure seamless operational continuity.
- Oversaw payroll compliance and reporting processes, including I-9 verification, E-Verify submissions, employee status changes, audit-ready documentation control, and generation of payroll and workforce reports for corporate HR leadership, proactively resolving discrepancies to protect payroll integrity and maintain regulatory compliance.
Full Charge Bookkeeper
That's So You Boutique
Little Rock, AR
08.2014 - 12.2016
- Performed basic accounting, payroll, and bookkeeping services to manage business operations
- Prepared financial reports by collecting, analyzing, and summarizing account information and trends
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Helped businesses maintain finances by managing accounting ledgers and recording journal entries
- Entered deposits, credit card charges, and sales entries to facilitate cash management
Human Resources Assistant
National Park College, Hot Springs
National Park, AR
02.2012 - 11.2015
- Created, organized, and maintained employee personnel files to keep sensitive data secure
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate the HR process
- Assisted candidates with application processes by answering questions about applications, performing background checks, providing I-9 forms, and handling drug screening paperwork
- Posted job announcements and pre-screened applicants to candidates for available positions
- Assisted with company job fairs to network with potential candidates
- Filed documents, delivered mail, and performed bookkeeping to facilitate office operations of the HR department
- Developed and coordinated training to help individuals learn company policies, procedures, and job tasks
- Audit Payroll, Timesheets to prepare payroll & Enter PTO Leave
- Prepare candidate packages for the hiring communities for the interviewing process
- Oversaw 350 adjunct contracts per semester
Bookkeeper/Payroll Clerk/Front Desk Clerk
NUVELDA ROSE RESORT & SPA
Hot Springs, AR
05.2008 - 02.2012
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Maintained employee records
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
- Reconciled bank and payroll records routinely to verify accuracy.
- Collected room deposits, fees, and payments.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices, and comply with procedures.
Full Charge Bookkeeper
Buddy Bean Building Suppy
Hot Springs, AR
01.2004 - 05.2008
- Matched purchase orders with invoices and recorded necessary information.
- Reported financial data and updated financial records in ledgers and journals.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Posted daily receipts and payments in accordance with corporate protocols.
- Entered figures using a 10-key calculator to compute data quickly.
- Reconciled company bank, credit card, and line of credit accounts investigating and resolving discrepancies to keep accounts audit-ready.
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize the risk of penalties or fines.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
Bookkeeper
Precison Aeroservice
Hot Springs, AR
08.2001 - 01.2004
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
Education
Certificate of Proficiency in Accounting - Accountency
National Park College
Hot Springs, AR 06.2011 - 05.2012
Skills
- HRIS Administration and People Systems Management
- Payroll Processing, Auditing and Compliance
- HR Operations and Workforce Administration
- Payroll Tax Compliance (W-2, 941, FUTA, SUTA)
- Garnishments, ACH Processing and Payroll Adjustments
- I-9 Administration and E-Verify Compliance
- Employee Relations and HR Support
- Training, Onboarding and Workforce Development
- Policy Development and Regulatory Compliance
- HRIS, HRMS and HCM Platforms & Data Integrity
- ERP and Payroll Systems Administration
- Ticketing Systems and High Volume Queue Management
- Process Improvement and Operational Efficiency
- Cross Department Collaboration and Stakeholder Support
- Financial Reporting and General Ledger Posting
- Account Reconciliation and Audit Preparation
- Budget Support and Cost Tracking
- Invoicing, Billing and Collections Management
- Accounts Payable Processing and Vendor Management
- Accounts Receivable Management and Payment Processing
- Workforce Data Management
- Compliance Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Formal education will make you a living; self-education will make you a fortune!
Jim Rohn
Software
QuickBooks, People Soft/Oracle, Great Plains, Peachtree Accounting, Empeon
Ultipro, Paychex, Apploi, SimplePBJ
Timeclock
WebEx
Google Meets
Quickbase
Empeon
Epurchase
Certification
- How to Give Feedback People Can Actually Use Training - 2023
- Communicating with Transparency Training - 2020
- How to Resolve Conflicts Training - 2021
- Creating a Culture of Continuous Improvement Training - 2025
- HR as a Strategic Business Partner Training - 2023
- Administrative Human Resources Training - 2023
- Human Resources: Payroll Training - 2022
- Excel: VLOOKUP and XLOOKUP for Beginners (2021) Training - 2021
- Nano Tips for Using Mindfulness to Handle Difficult Coversations at Work Training - 2023
- Creating a Culture of Continuous Improvement Training - 2025
Accomplishments
- Improved payroll accuracy by designing and implementing a payroll reconciliation tool, reducing journal entry errors and rework.
- Successfully reconciled over $600,000 in uncollected accounts receivable, strengthening cash flow and financial accuracy.
- Completed all quarterly and annual payroll tax filings, including 941s, FUTA, SUTA, and W-2s, ensuring full compliance.
- Developed Excel-based tracking tools to improve inventory and financial data accuracy.
- Identified, documented, and resolved data entry discrepancies, resulting in accurate billing and improved reporting.
- Supervised and supported a team of 12 staff members, promoting accountability and operational efficiency.
- Partnered with cross-functional teams to develop and implement standardized processes and working agreements.
- Supported audit readiness and compliance through accurate documentation and process improvements.
Timeline
Human Resources Director
The Springs of Red Oak
11.2024 - 02.2026
Billing Specialist II
Heritage Environmental Services LLC
08.2018 - 02.2024
Accounts Payable Specialist-Temp
Robert Half, Ouachita Behavioral Health & Wellness
02.2018 - 09.2018
HR Generalist/Payroll Specialist
Oaklawn Jockey Club, Hot Springs
11.2015 - 02.2018
Full Charge Bookkeeper
That's So You Boutique
08.2014 - 12.2016
Human Resources Assistant
National Park College, Hot Springs
02.2012 - 11.2015
Certificate of Proficiency in Accounting - Accountency
National Park College
06.2011 - 05.2012
Bookkeeper/Payroll Clerk/Front Desk Clerk
NUVELDA ROSE RESORT & SPA
05.2008 - 02.2012
Full Charge Bookkeeper
Buddy Bean Building Suppy
01.2004 - 05.2008
Bookkeeper
Precison Aeroservice
08.2001 - 01.2004