Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline

Alain St Laurent

Henderson

Summary

Retail professional with extensive hands-on experience in grocery environments, enhancing store operations through effective inventory management and customer interaction. Recognized for fostering collaborative team atmosphere and adapting seamlessly to dynamic store needs. Brings strong organizational skills and customer-focused approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader

Delimart Gocery Store
12.2016 - 07.2018
  • Organized inventory to maintain a clean and streamlined display for customers
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Processed and issued checks, money orders and gift cards
  • Provided premier customer service, including greeting customers, answering their questions, and resolving their complaints
  • Handled money services such as check cashing, lottery, and gift cards
  • Performed daily bookkeeping procedures such as balancing and reconciling cash drawers, maintained office accountability and prepared deposits
  • Answered and directed phone calls
  • Coordinated operations of the front-end to ensure premier service for our customers
  • Weighed and scanned products

Professional Tutor

Univers Frere Raphael College (CUFR)
10.2016 - 06.2019
  • Provided private instruction to students
  • Assisted with development of their studies and note taking skills
  • Encouraged and enhanced their motivation through different training techniques
  • Followed lesson plans provided by teachers to create a cohesive and consistent learning experience for students
  • Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment

Housekeeping Room Attendant

HILTON BENTLEY MIAMI/SOUTH
03.2021 - 12.2022

• Perform routine cleaning and sanitation of public areas, hallways, restrooms, and service areas to ensure a clean and welcoming environment for guests. • Maintain cleanliness in laundry areas and assist with washing, drying, and folding linens as needed. • Ensure that all cleaning supplies and equipment are properly maintained and stocked. • Support Housekeeping Operations: • Assist housekeeping staff in cleaning guest rooms and preparing them for new arrivals. • Transport dirty linens and towels to the laundry and deliver clean linens to housekeeping carts. • Help set up and break down cleaning stations as required. • Guest Interaction: • Provide friendly and courteous service to guests while maintaining a professional demeanor. • Respond promptly to guest requests for additional items or information about hotel amenities.

Grocery Store Associate

Publix Grocery Store
04.2021 - 01.2022
  • Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
  • Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
  • Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.
  • Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.

Retail Sales Associate

Walmart
08.2023 - Current
  • Ensuring that shelves were consistently stocked, products were rotated according to expiration dates, and the store environment remained clean and organized

• Ensured that high-demand items were always in stock, minimizing customer complaints and increasing overall store satisfaction.

• Developed and implemented stocking strategies that reduced the time required to restock shelves by 20%, allowing for more efficient store operations.

• Unload trucks using manual labor or equipment such as electric pallet jack, Manual pallet jack

  • Stock shelves and ensure merchandise is properly displayed
  • Maintain a clean and organized store environment
  • Assist with price changes and product restocking
  • Answer customer questions and provide information about products
  • Follow company policies and safety procedures.

Delivery Driver

DORDASH
02.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

CYBERSECURITY - Cyber Security

CHEGGSKILLS , ON LINE
06-2024


  • Network Security & Threat Detection
  • Ethical Hacking & Penetration Testing
  • Security Operations & Incident Response
  • Cloud Security & Risk Management
  • Malware Analysis & Digital Forensics
  • Compliance & Security Frameworks (NIST, ISO, SOC 2)
  • Hands-on Experience with Security Tools (Wireshark, Metasploit, SIEM)

Skills

  • Positive attitude
  • Customer service
  • Attention to details
  • Problem-Solving
  • Communication & Teamwork
  • Time Management
  • Microsoft Word (Document Formatting, Reports, Templates)

Certification

  • CompTIA Security+ - CompTIA.

Languages

French
Full Professional
haitian creole
Full Professional
English
Professional Working

Interests

  • Music
  • Gym Workouts
  • Cooking
  • Reading
  • Watching Movies and TV Shows
  • Personal Development and Self-Improvement

Timeline

Delivery Driver - DORDASH
02.2025 - Current
Retail Sales Associate - Walmart
08.2023 - Current
Grocery Store Associate - Publix Grocery Store
04.2021 - 01.2022
Housekeeping Room Attendant - HILTON BENTLEY MIAMI/SOUTH
03.2021 - 12.2022
Team Leader - Delimart Gocery Store
12.2016 - 07.2018
Professional Tutor - Univers Frere Raphael College (CUFR)
10.2016 - 06.2019
CHEGGSKILLS - CYBERSECURITY , Cyber Security
Alain St Laurent