Hi, I’m
ALAINA QUILES
GLENDALE
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
years of professional experience
Work History
LDL Locations
Regional Operations Manager
01.2021 - Current
Job overview
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Developed processes to save on costs and prevent losses.
- Traveled to over 17 locations per week to manage each store and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
Hannah The Pet Society
Membership Coordinator
10.2017 - 03.2020
Job overview
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Negotiated beneficial partnerships with external organizations, offering additional value-added services or discounts exclusive to members.
- Actively engaged clients upon entrance with pleasant greeting.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
SAVONA COFFEE HOUSE
Manager/Bartender
11.2016 - 12.2018
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Education
Yelm High SchoolYelm, WA
High School from Athletic Training
06-2014
University Overview
- Awarded Leadership Student 2013-14
- 3.5 GPA
- Extracurricular Activities: Elite Gymnast, Varsity Track 2010-14, Softball, Soccer, Weight-Lifting
Skills
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
- Outstanding communication skills
- Customer and vendor relations
- Customer service management
- Employee scheduling
- Purchasing and planning
- Standard operating procedures
Timeline
Regional Operations Manager
LDL Locations
01.2021 - Current
Membership Coordinator
Hannah The Pet Society
10.2017 - 03.2020
Manager/Bartender
SAVONA COFFEE HOUSE
11.2016 - 12.2018
Yelm High School
High School from Athletic Training
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