Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alaina Brown

Lindale,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Parts Coordinator

Green Hail
03.2024 - 02.2025
  • Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
  • Established strong relationships with vendors, resulting in improved communication and faster delivery times.
  • Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
  • Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
  • Coordinated shipping logistics for both incoming supplies and outgoing customer orders, enhancing punctuality rates significantly.
  • Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
  • Spearheaded cross-functional efforts to resolve backorders quickly while maintaining strong vendor relationships.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Reduced turnaround time for repairs by effectively prioritizing tasks and managing workload.
  • Conducted thorough vehicle inspections before repair work commenced, ensuring accurate damage assessment.
  • Effectively communicated with insurance adjusters regarding repair estimates, contributing to streamlined claims processing experiences for clients.
  • Streamlined repair processes through effective communication between team members and management staff.
  • Maintained strict confidentiality of all payroll information and records for 10 or more salesmen, and 4 PDR Technicians.
  • Streamlined payroll processing by implementing efficient data management and accurate calculations.
  • Managed payroll processing, ensuring timely disbursement of salaries and accurate recordkeeping.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Server

Cotton Patch Cafe
02.2023 - 06.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

• Greeted and accommodated guests, building positive relationships with first interaction.

Customer Service Representative

FR Girls Of Texas
02.2022 - 02.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Airman

USN
08.2020 - 12.2021
  • Supervised and coordinated activities of crew aboard ship.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in team-building activities to enhance working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed team communications and information for meetings.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Improved operations through consistent hard work and dedication.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Agriculture Worker

Van FFA
08.2015 - 05.2020
  • Educated caregivers and pet owners on animal care, nutrition and disease management.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Worked with more than 3+ animals each day to provide skilled bathing and grooming services.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Followed specific food and water schedules for different animal species.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Animals of all species, pigs, heifers, lambs, goats.

Sandwich Artist

SUBWAY®Restaurants
06.2017 - 11.2017
  • Operated manual and electric appliances to peel, slice and trim food.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers in choosing menu items by providing food complementing information

Education

High School Diploma -

Van High School
Van, TX
05.2020

Skills

  • Attention to Detail
  • Performance Review and Optimization
  • Problem Solving
  • Decision Making
  • Time Management
  • Critical Thinking
  • Leadership
  • Team building

Certification

  • Licensed Independent Insurance Adjuster – Texas All Lines Certification

Timeline

Parts Coordinator

Green Hail
03.2024 - 02.2025

Server

Cotton Patch Cafe
02.2023 - 06.2023

Customer Service Representative

FR Girls Of Texas
02.2022 - 02.2023

Airman

USN
08.2020 - 12.2021

Sandwich Artist

SUBWAY®Restaurants
06.2017 - 11.2017

Agriculture Worker

Van FFA
08.2015 - 05.2020
  • Licensed Independent Insurance Adjuster – Texas All Lines Certification

High School Diploma -

Van High School
Alaina Brown