Alaina Butler
Summary
Proven to enhance customer satisfaction and streamline bar operations at Fixins Soul Food, I excel in multitasking and exceptional communication. Leveraging skills in efficient service delivery and cleanliness maintenance, I fostered team collaboration and improved service times, demonstrating a strong work ethic and an engaging personality to elevate guest experiences.
Overview
3
3
years of professional experience
Work History
Barback
Fixins Soul Food
01.2022 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
Server
TQLAS
12.2020 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Lead Barback
Fortunes Kitchen
12.2020 - 10.2022
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Promoted positive work environment through proactive assistance to colleagues during peak hours.
- Cultivated loyal clientele through friendly interactions and attentive service, fostering strong relationships with patrons.
- Elevated overall guest experience through keen observation of patron preferences, anticipating needs before they arose.
- Demonstrated excellent communication skills while collaborating with staff members to address customer needs quickly.
- Managed high-volume situations effectively, maintaining composure under pressure and ensuring customer satisfaction at all times.
- Offered product samples, answered questions and helped customers find items.
- Processed payments for orders and provided customers with change.
- Greeted customers and provided menus upon arrival to dining room.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Monitored dining room inventory and replenished as necessary.
Education
Incident Qualifications Certification -
Wild Land Firefighting
Seattle, WA08.2019
Bachelors of Business - Business Management
Haskell Indian Nations University
Lawrence, KS05.2017
Skills
- Efficient multitasking
- Cleaning and sanitation
- Cleanliness Maintenance
- Flexible Schedule
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Scene Safety
- Bleeding control
- Effective Time Management
- Strong organizational skills
- Exceptional communication
- Engaging personality
creative director
I create and design clothes, and take up space in artistic expressions for men and women to identify there individuality thru the diversity of my set designs. I sing and write music that crosses over into my designs and rooms to bring together the artistic expressions of where i come from pulling, my indigenous back ground and black culture I cross mix my identities in self expression for individuals to express and connect with one another thru garments and music and visualization.
Timeline
Barback
Fixins Soul Food
01.2022 - Current
Server
TQLAS
12.2020 - 11.2022
Lead Barback
Fortunes Kitchen
12.2020 - 10.2022
Incident Qualifications Certification -
Wild Land Firefighting
Bachelors of Business - Business Management
Haskell Indian Nations University
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