Alaina Collins
Seattle,WA
Summary
Skilled in product management and customer service, I launched a successful online business growth through innovative marketing and careful financial oversight. At Six Flags, I enhanced guest experiences, demonstrating great time management and teamwork. My expertise includes business intelligence, computer literacy, and ability to follow orders efficiently and effectively.
Overview
6
6
years of professional experience
Work History
Online Business
Self-employed
01.2022 - Current
- Developed a comprehensive range of products independently
- Provided exceptional customer service and troubleshooting support
- Managed all financial aspects, including budgeting and accounting
- Executed and oversaw marketing strategies to drive business growth
Six Flags Team Member
Six Flags Entertainment Corporation
05.2021 - 12.2022
- Welcomed guests upon arrival at the parking lot
- Distributed promotional materials
- Processed and sold parking tickets
- Directed traffic flow into the parking lot
- Set up and managed parking cones
- Controlled crowd management at bus stops
- Assisted guests with street crossing
- Supervised and assisted passengers boarding the bus
- Ensured passenger safety throughout the bus journey
- Delivered informative directions
Crew Member
Jack in the Box
01.2019 - 12.2019
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Education
High School Diploma -
Visions in Education
Vallejo, CA06.2020
Skills
- Product Management
- Financial Forecasting
- Business Intelligence
- Web Analytics
- Customer Service
- Computer Literacy
- Digital Art
- Time Management
- Taking Orders
- Cleaning
Timeline
Online Business
Self-employed
01.2022 - Current
Six Flags Team Member
Six Flags Entertainment Corporation
05.2021 - 12.2022
Crew Member
Jack in the Box
01.2019 - 12.2019
High School Diploma -
Visions in Education