Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Selected Achievements
Certification
Timeline
Generic

Alaina Costen

Houston

Summary

Experienced People Planning Process Analyst with over five years in People Planning Operations and retail operations. Specializes in workforce management, resource planning, and schedule optimization. Proven ability to analyze data and implement strategies that enhance customer experience and drive system improvements. Demonstrates strong leadership and communication skills to influence teams effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Project Safety Program Leader & Mentor

Amazon
04.2024 - Current
  • Coordinated weekly communications aligned with Global Retail Support (GRS), supporting system enhancements and scheduling updates.
  • Mentored team members with a focus on both customer experience and employee development in a diverse environment.
  • Influenced team behaviors and outcomes through motivation, leadership, and consistent processes.

Project Manager, Strategic Planning

Amazon
Houston
03.2023 - Current
  • Led workforce management strategies and resource planning aligned with retail operations priorities.
  • Enhanced customer experience through strategic schedule planning informed by analyzing data from traffic and availability trends.
  • Drove system enhancements and leveraged technical expertise to optimize scheduling platforms for greater consistency and accuracy.
  • Demonstrated leadership, motivating cross-functional teams in fast-paced environments to support change.
  • Exercised agile decision-making, time management, and prioritizing multiple operational initiatives.

Maintenance Manager, System Reliability

Amazon
Austin
01.2022 - 02.2023
  • Developed management strategies for maintenance scheduling, balancing facility uptime against workforce availability.
  • Conducted data analysis on downtime and performance to improve resource allocation and schedule consistency.
  • Led cross-functional collaboration to deliver system enhancements and influence operational priorities.
  • Utilized agile decision-making and strong verbal communication to coordinate multi-team efforts effectively.

Operations & Strategy Manager

Amazon
Dallas
06.2020 - 12.2021
  • Implemented resource planning and schedule planning strategies, boosting shift utilization by 82%.
  • Monitored hours allocation, payroll compliance, and time-away trends—analyzing data to inform real-time scheduling decisions.
  • Applied prioritizing, time management, and dependable execution under tight timelines.

Education

B.S. - Industrial Engineering

Texas State University
San Marcos

Skills

  • People Planning Operations (PPO)
  • Retail operations
  • Workforce management
  • Scheduling
  • Resource planning
  • Analyzing data
  • Customer experience
  • Management strategies
  • Motivating
  • Motivated
  • Leadership
  • System enhancements
  • Technical expertise in workforce and scheduling platforms
  • Agile decision-making
  • Prioritizing
  • Time management skills
  • Consistent execution

Personal Information

Title: People Planning Process Analyst – People Planning Operations (PPO)

Selected Achievements

  • Delivered $5M cost savings via optimized hours allocation and schedule accuracy.
  • Achieved 82% improvement in resource utilization through strategic schedule planning.
  • Led platform system enhancements to improve scheduling consistency and timeliness.
  • Demonstrated strong leadership and motivating capabilities, mentoring 20+ diverse employees.

Certification

  • Project Management Professional (PMP)
  • Lean Six Sigma Green Belt

Timeline

Project Safety Program Leader & Mentor

Amazon
04.2024 - Current

Project Manager, Strategic Planning

Amazon
03.2023 - Current

Maintenance Manager, System Reliability

Amazon
01.2022 - 02.2023

Operations & Strategy Manager

Amazon
06.2020 - 12.2021

B.S. - Industrial Engineering

Texas State University

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