Alaina Doan
South Bend,IN
Summary
Dynamic Parts Professional with a proven track record at O’Reilly Auto Parts, excelling in customer relations and sales support. Leveraged strong product sourcing skills to enhance inventory management and boost sales through effective cross-selling. Recognized for fostering teamwork and maintaining high standards of service, ensuring customer satisfaction and operational efficiency.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
4
4
years of professional experience
Work History
Parts Professional
O’rielly Auto Parts
06.2024 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Assisted customers with diagnosing problems with their vehicles and purchasing necessary replacements.
- Worked with wholesale shops, dealer technicians and mechanics to properly stock and sell parts and tools.
- Contributed to a positive work environment by fostering open communication and supporting colleagues during peak periods or absences.
- Utilized computer-based inventory systems effectively, inputting data accurately and generating detailed reports as needed for management review.
- Increased sales through effective cross-selling techniques, recommending appropriate replacement parts or complementary products.
Crew Member
Culver’s
04.2024 - 06.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Crew Member
Culver’s
06.2021 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Rise Up Academy
South Bend Skills
- Shelf stocking
- Product sourcing
- Sales support
- Receipt reviewing
- Front counter support
- Customer service
- Time management
- Clear communication
- Cash handling
- Cleaning
Timeline
Parts Professional
O’rielly Auto Parts
06.2024 - Current
Crew Member
Culver’s
04.2024 - 06.2024
Crew Member
Culver’s
06.2021 - 04.2024
Rise Up Academy
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