Alaina Ellis
Union City,TN
Summary
Motivated and dependable professional with a strong work ethic and diverse experience across six positions since the age of 16. I began working the day I turned 16 and often held two jobs at once while in high school, demonstrating exceptional dedication and time management. After graduating in 2023, I completed EMT school while working full time as a Lead Teacher at a daycare. Throughout all my roles, I’ve built lasting relationships with coworkers, maintained professionalism, and never been written up or terminated from a position. Each new opportunity has reflected my commitment to growth and development, guided by faith and a willingness to embrace every open door.
Overview
4
4
years of professional experience
Work History
Certified Pharmacy Technician
Walmart Pharmacy
03.2024 - Current
- Processed prescription orders efficiently, ensuring accuracy and adherence to safety protocols.
- Assisted pharmacists in patient consultations, providing medication information and answering queries.
- Maintained accurate inventory levels through regular stock checks and automated inventory systems.
- Collaborated with healthcare providers to resolve prescription issues, enhancing patient care quality.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Implemented workflow improvements that reduced medication dispensing errors and increased efficiency.
- Delivered exceptional customer service by addressing concerns promptly and professionally during interactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Lead Teacher, Toddler Room
First Friends Preschool
08.2023 - 03.2024
- Developed engaging lesson plans tailored to toddlers' developmental needs.
- Fostered a nurturing environment promoting social and emotional growth among children.
- Implemented daily routines enhancing children's learning experiences and independence.
- Collaborated with parents to support children's developmental milestones and address concerns.
- Mentored new staff in classroom management techniques and educational best practices.
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Achieved high levels of parental satisfaction through open communication and timely updates on their child''s growth and development.
Customer Services
Southern Sun Tanning
03.2023 - 08.2023
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Trained new hires on company policies and procedures to ensure consistency in customer support services.
- Increased customer satisfaction by providing high-quality services and timely communication.
Waitress
Cottonwood Grill
09.2022 - 07.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately processed orders using point-of-sale system, maintaining efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and address customer inquiries.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new staff on menu offerings and service protocols, enhancing team performance.
- Adapted to changing priorities and high-pressure situations while maintaining attention to detail.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Guest Services Receptionist
Discovery Park Of America
06.2022 - 09.2022
- Greeted and assisted guests, ensuring a positive first impression of facility.
- Managed guest inquiries through phone and in-person communication, providing timely information.
- Coordinated ticket sales and event registrations using point-of-sale systems efficiently.
- Maintained cleanliness and organization of reception area to enhance guest experience.
Carhop Server
Sonic
06.2021 - 06.2022
- Provided prompt, friendly service to customers in a fast-paced environment.
- Assisted with order accuracy by confirming selections and special requests.
- Operated point-of-sale system for processing payments efficiently.
- Maintained cleanliness and organization of serving areas to enhance customer experience.
- Collaborated with kitchen staff to ensure timely food delivery and service quality.
- Adapted quickly to changing menu items and promotions for effective communication with patrons.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
Cpht -
Pharmacy Technician University
03.2025
Graduate Certificate - Emergency Medical Technician
Dyersburg State Community College
Dyersburg, TN12.2023
High School Diploma -
Obion County Central High School
Troy, TN05.2023
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Team collaboration
- Pharmaceutical calculations
- Insurance verification
- Advanced math skills
- Inventory management
- Regulatory compliance
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Quality assurance and control
- Answering customer questions
- FDA drug safety guidelines
- Verifying orders
- Billing support
- Resolving customer issues
- Certified pharmacy technician (cpht)
- Cash register operations
- Relationship building
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
03.2024 - Current
Lead Teacher, Toddler Room
First Friends Preschool
08.2023 - 03.2024
Customer Services
Southern Sun Tanning
03.2023 - 08.2023
Waitress
Cottonwood Grill
09.2022 - 07.2023
Guest Services Receptionist
Discovery Park Of America
06.2022 - 09.2022
Carhop Server
Sonic
06.2021 - 06.2022
Cpht -
Pharmacy Technician University
Graduate Certificate - Emergency Medical Technician
Dyersburg State Community College
High School Diploma -
Obion County Central High School