Alaina Ford
Winter Haven,FL
Summary
Experienced customer service worker in diverse food service and environments seeking employment with a company i can grow with.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
BayCare Medical Group
08.2023 - Current
- Assisted in monitoring patient vital signs and reporting changes to nursing staff.
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Collaborated with healthcare teams to develop individualized care plans for patients.
- Documented patient progress accurately in electronic health record systems for continuity of care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Seasonal Retail
Khols Department Store
10.2017 - 01.2018
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Patient Transporter
Winter Haven Hospital BayCare
07.2015 - 03.2016
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided patient transport using various equipment and adhered to safety protocols.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Moved patients in and out of vehicles and lifted on and off beds.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Monitor and transport patients around the hospital to test areas and from ER to their hospital rooms.
Waitress/cashier
Johnnys New York Deli
05.2014 - 07.2015
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL06.2015
Skills
- Exceeding Customer Expectations
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Time Management
- Friendly and Helpful
- Quick Learner
- Positive Attitude
- Blood glucose testing
- Patient observation
- Patient positioning
- Patient services
- Infection prevention
- Compassionate care
- Health monitoring
- Certified in CPR/AED``
- Electronic recordkeeping
Certification
- PCT (Earn as you learn program ) certifed by Baycare medical group
Timeline
Patient Care Technician
BayCare Medical Group
08.2023 - Current
Seasonal Retail
Khols Department Store
10.2017 - 01.2018
Patient Transporter
Winter Haven Hospital BayCare
07.2015 - 03.2016
Waitress/cashier
Johnnys New York Deli
05.2014 - 07.2015
High School Diploma -
Haines City Senior High School
Education and Training
PCT EAYL program (Baycare Medical Group)