Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Alaina Foster

Fond Du Lac

Summary

Customer-focused professional with background in customer service sales representation. Possess comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Exhibit strong communication and interpersonal skills to foster long-lasting relationships with customers. Previous roles have resulted in increased customer satisfaction ratings and improved brand reputation through consistent high-quality service delivery.

Overview

12
12
years of professional experience

Work History

Residential Health Caregiver

Interim
Fond Du Lac
09.2024 - Current
  • Assisting individuals who need help with daily living activities within their own homes. This can include a wide range of tasks depending on the specific needs of the individual being cared for.
  • Skills used: Personal care with bathing/ grooming, Mobile assistance and transfers, Meal prep, Light house keeping, Companionship

Billing Rep

Spectrum
Fond Du lac
01.2023 - 09.2024
  • The job is to assist with billing questions as well as general questions regarding internet and cable services. If customers do have other questions such as about discounts or other services, my department is also qualified to handle those as well. We help maintain customer service and communication throughout the call and beyond, trying to make the customers feel comfortable using our services.
  • Skills used: Payment processing, Webex, Outlook, Complex problem solving, Communication

Sales Supervisor

Harber Freight
Oshkosh
11.2021 - 12.2022
  • At this job, the main priority was to make sure all customers were able to find the products they were looking for. Make sure the employees were well trained and understood the jobs. Keeping the building clean and maintained. Another part of my job was to make sure the floor was well stocked and help keep the storeroom organized. I worked on creating a training course for the employees are my location that included a training binder that outlined all the important information as well as the steps to complete orders on the registers. Another portion of the training course was on how to build and maintain good customer service.
  • Skills used: Organization, Forklift driving (received certification), Loading and unloading frights, Customer service, Communication, Excel/ words products

Car rental agent

Alamo car rental and National car rental
Appleton
09.2015 - 11.2021
  • The main part of the job is to rent vehicles to travelers at Appleton international airport. With this job I do a series of different types of paperwork that includes changes in vehicle information, rental agreements, and incident reports (when necessary), answering phone calls and most of all helping with customer service questions and any problems that come up. I try to do my best to help in any way that I can, that also includes running to go get the car if the customer is having a hard time finding of walking to the vehicle. I have also helped in training other employees to give them an understanding on how the night shift is usually run.
  • Skills used: Organization, Cleaning, Money handling, Contracts, Microsoft product, Vehicle management, Customer service

Cashier

McDonald's
05.2013 - 09.2015
  • My responsibilities are cashiering and stocking. I am also experienced in the grill area, which includes cooking, dishes, and assembling sandwiches. Cleaning is also part of our job at McDonald's, we clean our work area, bathrooms, lobby, and if in the grill area, we clean the grill, fryers, machines and other small tasks that are required to be clean. We also need to be organized and calm under pressure during rush hours. I was trained to close the restaurant in both the grill area and the front which then created an opportunity to train other employees in grill and counter jobs.
  • Skills Used: communication skills, handling cash, cleaning, cooking, assembling foods in proper order, stocking, organization

Education

Bachelors - leadership organization and management

UW Oshkosh
Oshkosh, WI
05.2025

Skills

  • Project management
  • Employee training
  • Customer service
  • Team building
  • Conflict resolution
  • Effective communication
  • Time management
  • Active listening
  • Compassion and empathy
  • Multitasking and organization
  • Team collaboration
  • Relationship building
  • Reliability and punctuality

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Residential Health Caregiver

Interim
09.2024 - Current

Billing Rep

Spectrum
01.2023 - 09.2024

Sales Supervisor

Harber Freight
11.2021 - 12.2022

Car rental agent

Alamo car rental and National car rental
09.2015 - 11.2021

Cashier

McDonald's
05.2013 - 09.2015

Bachelors - leadership organization and management

UW Oshkosh

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Alaina Foster