Alaina Garza
San Antonio,TX
Summary
Experienced customer service representative with a successful background in debt negotiation, customer care, and delivering satisfactory service. Combines analytical thinking and active listening to efficiently resolve account discrepancies and secure payment agreements. Shows dedication to excellence through accomplished account management and strong team collaboration.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sagility
08.2024 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Educated clients on insurance policies and procedures.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Followed up with providers to process authorizations, send over forms and communications, as well as touch base with member cost share.
- Maintained confidentiality of patient finances, records, and health statuses.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Assisted members fill out various healthcare forms that aligned with their healthcare and coverage needs.
- Frequently contacted providers, medical groups, primary care physicians, ETC, regarding member needs.
- Coordinated insurance billing processes, liaising between patients and providers to ensure prompt payment.
- Processed insurance billing efficiently while maintaining strict adherence to privacy regulations.
Collections Agent
Alorica
03.2023 - 08.2024
- Provided excellent customer service while following collections procedures
- Developed strong communication skills to negotiate payment plans with customers
- Demonstrated ability to stay organized and manage multiple accounts simultaneously
- Researched and resolved discrepancies on account statements in a timely manner
- Collaborated with other departments to ensure proper resolution of accounts receivables
- Executed collection calls and correspondence to solicit payment on overdue account balances
- Negotiated with customers to reach payment agreements
- Executed inbound and outbound calls to various delinquent accounts
Customer service
Ross
03.2022 - 01.2023
- Developed exceptional customer service and communication skills
- Provided deskside support to resolve customer service requests
- Provided excellent customer service while ensuring customer satisfaction
- Provided sales floor training on product knowledge and customer service standards to ensure excellent customer service
- Responded promptly to customer service requests
- Provided customer service support, including training new staff members in customer service practices
Education
GED -
GED Testing Service
05.2023
Skills
- Analytical Thinking
- Customer Service
- Call management
- Problem Solving
- Telephone Etiquette
- Active Listening
- Paperwork processing
- Documentation
Timeline
Customer Service Representative
Sagility
08.2024 - Current
Collections Agent
Alorica
03.2023 - 08.2024
Customer service
Ross
03.2022 - 01.2023
GED -
GED Testing Service
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