Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Alaina Gatzke

Bainbridge Island,WA

Summary

Summa cum laude graduate from Arizona State University holding a BA of English. Certified technical writer through Technical Writer HQ. CSM (Certified ScrumMaster®) through Scrum Alliance. Currently working as a technical proposal writer for Ajinomoto Bio-Pharma Services.

Overview

10
10
years of professional experience

Work History

Associate Technical Proposal Writer

Ajinomoto Bio-Pharma Services
San Diego, CA
11.2022 - Current
  • Writes a variety of proposals - including SOW's, Change Orders, and Cancellation Memos - for client projects.
  • Generates project codes and utilizes ERP software (QAD) to create invoices for client projects based on these project codes.
  • Leads training sessions on our project codes and invoicing processes.
  • Works with SME's to gather information and facilitate the progression of client-focused documentation.
  • Provides peer review for documentation writhen by colleagues.
  • Maintains SharePoint folders for a variety of documentation - including NDA's, supply agreements, signed proposals, sales orders, etc.
  • Maintains a calendar of upcoming client visits and sends weekly company-wide emails containing calendar updates.
  • Updates Salesforce opportunities, ensuring that projects are tracked precisely and that revenue is captured accurately.

Mystery Shopper

CXE, Inc.
07.2022 - Current
  • Evaluated a variety of businesses and services at Seattle-Tacoma International Airport.
  • Produced detailed reports on staff behavior, facility conditions, food and beverage quality, and merchandise.
  • Attained a high-security clearance SIDA badge for working within secured areas of the airport.

Barista

Starbucks
Bainbridge Island, WA
04.2016 - 09.2021
  • Performed quickly and calmly during high-volume shifts.
  • Answered questions about the menu, sales offers, and how to use the Starbucks App and Star Rewards program.
  • Assisted in training new employees.
  • Maintained a clean and organized store environment.
  • Enforced regional and company-specific health standards.

Volunteer Staff Member

St. Michael Medical Center
Silverdale, WA
12.2014 - 08.2015
  • Dedicated over 700 hours of full-time volunteer service.
  • Assisted with health unit coordination.
  • Protected patient information in accordance with HIPAA.
  • Cleaned rooms, stocked and sanitized equipment, assisted in moving patients, answered phones, facilitated communication between medical staff, and escorted EMTs and police through buildings.

Education

Certified ScrumMaster® - CSM -

Scrum Alliance
09-2023

Certificate of Technical Writing - Technical Writing

Technical Writer HQ
07.2022

Bachelor of Arts - English

Arizona State University
05.2022

Skills

  • Technical writing
  • Proposal writing
  • Scrum/Agile methodologies
  • SharePoint
  • Salesforce
  • Microsoft Office
  • Creating user personas
  • Creating user stories
  • Clear verbal and written communication
  • Proofreading and editing
  • Organizing and prioritizing tasks
  • Time management
  • Quick and adaptable learner
  • Mediating team and customer conflicts
  • Strong customer service skills
  • Providing trainings for colleagues

Timeline

Associate Technical Proposal Writer

Ajinomoto Bio-Pharma Services
11.2022 - Current

Mystery Shopper

CXE, Inc.
07.2022 - Current

Barista

Starbucks
04.2016 - 09.2021

Volunteer Staff Member

St. Michael Medical Center
12.2014 - 08.2015

Certified ScrumMaster® - CSM -

Scrum Alliance

Certificate of Technical Writing - Technical Writing

Technical Writer HQ

Bachelor of Arts - English

Arizona State University

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Alaina Gatzke