Alaina Geibler
Lanoka Harbor,NJ
Summary
Results-driven customer service leader with a proven track record of enhancing customer satisfaction and team performance. Adept at implementing strategic initiatives to streamline processes and elevate service standards. Strong leadership skills demonstrated through effective team management and development. Committed to driving excellence in customer experience and achieving organizational objectives.
Overview
14
14
years of professional experience
Work History
Management Trainee Intern
Enterprise Rent-A-Car
Bayville, NJ
05.2024 - Current
- Contributed to a 15% increase in customer satisfaction ratings by effectively handling complaints and resolving issues.
- Achieved a 20% upsell rate on rental insurance, generating additional revenue.
- Juggling multiple tasks, such as processing rentals, answering calls, and assisting walk-in customers.
Bartender/Bottle Service Waitress
Anthem Lounge
Atlantic City, NJ
03.2019 - Current
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bars without spillage.
- Achieved a 10% increase in beverage sales by optimizing drink menus and introducing signature cocktails.
- Managed reservations, parties, and events to coordinate special occasions for guests.
- Solicited customer feedback and made improvements based on suggestions, resulting in a 90% customer satisfaction rating.
- Led a team that sold an average of 10 VIP tables per night, resulting in an additional $5,000 in revenue weekly.
Beauty Associate
Ulta
Manahawkin, NJ
11.2021 - 10.2022
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Demonstrated in-depth product knowledge, leading to a 25% increase in customer trust and product recommendations.
Spa Manager
Hand and Stone Massage and Facial
Manahawkin, NJ
10.2018 - 03.2019
- Anticipated spa and salon guest concerns and addressed problems quickly and to the satisfaction of patrons.
- Hired, led, and provided performance management for spa employees.
- Managed the front desk, checking 45+ guests in and out of their rooms and confirming 20+ new reservations via phone and email each shift.
Esthetician
Ulta
Manahawkin, NJ
01.2018 - 10.2018
- Maintained rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
- Designed customized facial and body treatments meeting individual client needs.
- Consistently exceeded retail product sales goals, averaging $2,000 in monthly product sales.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
Spa Manager/Lead Esthetician
Tranquil Touch Day Spa
Somers Point, NJ
05.2015 - 01.2018
- Identified and eliminated unnecessary meetings, saving 5 labor hours per week and increasing productivity by 10% annually.
- Recommended home care regimen for desired results.
- Educated clients on skin care procedures and products.
- Enhanced customer satisfaction by 25% within a six-month period by implementing a new customer feedback system and resolving identified areas of concern, leading to a subsequent 15% increase in customer retention rates.
Lead Teacher
Discovery Learning Center
Mays Landing, NJ
09.2010 - 12.2014
- Organized activities to promote the physical, mental, and social development of each child.
- Maintained a secure and disciplined classroom to provide a positive learning environment.
- Established an open line of communication with parents, leading to a 20% increase in parental involvement in children's learning and development.
- Designed a weekly schedule that balanced play, learning, and rest, resulting in a 20% increase in children's engagement.
Education
Bachelor of Arts - Business Administration
Stockton University
Absecon, NJ12.2024
Associate of Science - General Studies
Atlantic Cape Community College
Mays Landing, NJ08.2022
Skin Care Specialist -
Jolie Health And Beauty
Northfield, NJ05.2015
High School Diploma -
Oakcrest High School
Mays Landing, NJ06.2010
Skills
- Business Communications
- Adaptive team player
- MS Office proficiency
- Problem Solving
- Critical thinking
- Data Analyst
Timeline
Management Trainee Intern
Enterprise Rent-A-Car
05.2024 - Current
Beauty Associate
Ulta
11.2021 - 10.2022
Bartender/Bottle Service Waitress
Anthem Lounge
03.2019 - Current
Spa Manager
Hand and Stone Massage and Facial
10.2018 - 03.2019
Esthetician
Ulta
01.2018 - 10.2018
Spa Manager/Lead Esthetician
Tranquil Touch Day Spa
05.2015 - 01.2018
Lead Teacher
Discovery Learning Center
09.2010 - 12.2014
Bachelor of Arts - Business Administration
Stockton University
Associate of Science - General Studies
Atlantic Cape Community College
Skin Care Specialist -
Jolie Health And Beauty
High School Diploma -
Oakcrest High School