Alaina Gonville
Detroit,MI
Summary
Talented Learning Ambassador Deli Manager & Quality Control Supervisor adept at training employees, Over 7 years of Food Experience while leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Learning Ambassador
Amazon
10.2022 - Current
- Attended training courses to build understanding of processes, techniques, and industry.
- Teaching in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Training the new employees, onboarding classes.
- Established lasting relationships with peers, leadership using strong communication and interpersonal skills.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
Quality Control Manager
Wolverine Packing
11.2022 - 04.2023
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Verified parts and materials through audit inspections and independent checks.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Collected and analyzed raw meat material samples to evaluate quality, providing feedback and interpretation to production management or staff.
- Calibrated instruments and scales in production area and quality lab.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Rejected defective products and approved correct products.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Deli Supervisor
Walmart
10.2019 - 10.2022
- Controlled portion sizes and garnishing for optimal cost controls.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Completed inventories of food and material stocks.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Managed team of employees in high-volume deli doing business each week.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Quality Control Supervisor
Lipari Foods
03.2021 - 07.2022
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Maintained testing equipment in good working order to effectively quality control food production lines.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Validated new methods and equipment to properly integrate improved strategies into quality control processes.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
- Evaluated interactions between associates and customers to assess personnel performance.
- Inspected products and worker progress throughout production.
- Estimated financial requirements of new projects.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices and procedures.
- Specified quality requirements of raw materials with suppliers.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Monitored staff organization and suggested improvements to daily functionality.
- Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Collected production samples regularly and performed detailed quality inspections.
- Reported production malfunctions to managers and production supervisors.
- Recorded, analyzed and distributed statistical information.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Implemented new quality assurance and customer service standards.
Team Lead
Amazon
11.2019 - 05.2020
- Fostered positive employee relationships through effective communication, training and development coaching.
- Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
- Delegated daily tasks to team members to optimize group productivity.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Optimized staffing levels with strategic scheduling and task delegation.
- Delivered high-quality training to meet targets for each new product launch.
- Developed and monitored weekly staff schedules.
Machine Operator
Otto Bock
01.2019 - 10.2019
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Selected proper cutting tools, calculating parameters to manufacture components and parts.
- Removed and replaced worn machine accessories to keep products within desired tolerances.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Used bolts, shackles and clamps to connect pulleys and blocks to fixed overhead structures.
- Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
Team Member
McDonald's
06.2017 - 11.2018
- Recorded customer orders and communicated clearly to confirm each order.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks following company guidelines.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
- Verified orders and bagged items for easy transport.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Served orders to customers at windows, counters and tables.
Assistant Store Manager
Levi's Outlet Store
04.2016 - 04.2017
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Worked with department heads to identify opportunities, develop timely solutions and create action plans.
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Coached and developed store associates through formal and informal interactions.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Receptionist
MATRIX Resources
07.2011 - 07.2012
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Directed and oversaw daily activities of office personnel.
- Managed more than 100 incoming calls per day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered data in software to keep records of information.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Assisted visitors by directing to appropriate personnel and answering average of calls and emails daily.
Education
Associate Of Business Administration - Business Management
University of Phoenix
Tempe, AZSkills
- Team direction
- Staff training
- Promotional planning
- Route management
- Team building
- Communication
- Quality control
- Equipment maintenance
- Production monitoring
- Quality Improvement
- Safety
- Team Supervision
- Client support
- Project planning
- Quantitative skills
- Ability to analyze reports
- Closing and contract negotiations
- Sales monitoring
- Retail operations management
- Business development understanding
- Staff development
- Orientating and training
- Hiring and Firing
- Food Safety and Quality
- Safety Training
- Employee Performance Evaluations
- Supply Ordering and Management
- Database Interface and Query Software
- Staff Scheduling
- Freight Inspection
- Assignment Schedules
- Monitoring Food Preparation
- Orientation and Onboarding
- Service Training
- Production and Time Sequencing
- Worker Training
- Production Reporting
- Equipment Maintenance
- Investigating Complaints
- Critical Thinking
- Active Listening
- Strong Organizational Skills
- Inventory Records
- Service Quality Standards Evaluation
- Inventory Merchandising
- Complex Problem-Solving
- Classroom management
- Teamwork and collaboration
- Team leadership
- Audience engagement
- Employee development
- Communication skills
- Continuous improvement
- Large crowd management
- Multitasking Abilities
- Goal setting
Timeline
Quality Control Manager
Wolverine Packing
11.2022 - 04.2023
Learning Ambassador
Amazon
10.2022 - Current
Quality Control Supervisor
Lipari Foods
03.2021 - 07.2022
Team Lead
Amazon
11.2019 - 05.2020
Deli Supervisor
Walmart
10.2019 - 10.2022
Machine Operator
Otto Bock
01.2019 - 10.2019
Team Member
McDonald's
06.2017 - 11.2018
Assistant Store Manager
Levi's Outlet Store
04.2016 - 04.2017
Receptionist
MATRIX Resources
07.2011 - 07.2012
Associate Of Business Administration - Business Management
University of Phoenix