Alaina Green
Pleasant Grove,UT
Summary
Outgoing Operational Supervisor with 22 years of successful outcomes for associates by utilizing the DI program to improve their lives through work, training, and education. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Mental Health Case Worker
Wasatch Mental Health
- Improved client outcomes by conducting comprehensive assessments and developing individualized treatment plans.
- Enhanced community resources for clients by collaborating with local organizations and service providers.
- Reduced hospital readmissions through effective crisis intervention and management strategies. Successfully transitioned discharged clients back into the community by connecting them with appropriate support services and resources postdischarge
- Facilitated therapeutic group sessions, fostering a supportive environment for clients to share experiences and develop coping skills..
- Offered supportive counseling and crisis intervention to individuals in crisis.
Retail Training Program Creator
Eater Seals
- Created 6 week training programs training programs at Easter Seals for Vocational Rehabilitation clientele. These programs were located in Target, Ross and Anderson Lumber throughout the state of Utah.
- Facilitated clear communication between all parties through weekly reports on clients success/barriers to skills taught each week with a interview at each location at the end of the six week period and a graduation ceremony.
- Exceeded client expectations consistently by providing instrumental information on their clients skills in: performing tasks, attendance and punctuality, interactions with co-workers, supervisors and customers, receiving and following feedback and employability.
- Trained and mentored newly hired trainers to take over each site and how to recruit clientele for their 6 week training program from vocational rehabilitation.
Operations Supervisor
Church Of Jesus Christ Of Latter Day Saints
03.2001 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies in sales and processing.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks. Sales floor experience: cashiers, Women's, Men's, Children's, Shoes, Books, Domestics, Collectibles, SAI and inventory. Proficient with customer service, till and various sales transactions, cash count, variance reports, bishops orders, community grants, catapult, customer service and customer complaints. Processing experience: Collectibles, SAI, LAI and Dock. Proficient in forklift (propane and electric), compactor, baler, Fleet call, e-waste, hazardous materials and inventory. I have worked with DT, Western Metals, West Coast private donation sharing and other vendors.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring.
- Trained and mentored multiple new staff members, many who are now ASM's.
- Dominate in preparing associates to become leads.
- Helped create the DI Way, Customer Service Wheel.
- Helped create the large as is tickets and process.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Participated in setting up several new stores, open houses and a remodel.
- Helped create a safety program and train new staff to take over after 1 year. The focus was to enforce regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Kept high average of performance evaluations in all areas.
Education
Bachelor of Science - Social Work
Weber State University
Ogden, UT05.1998
Skills
- Proficient R4W
- Proficient in Aim
- 20 years experience in Sales Floor
- 2 years experience in Processing/Dock
- Strong Commitment to excellence & quality
- Workflow Planning
- Adaptability
- Team & Staff Building
- Organizational Skills
- Client Advocacy
- Critical Thinking
- Adaptability
- Decision Making
- Conflict Resolution
- Active Listening
- Community Resources
- Progress Monitoring
Accomplishments
Created a winter camp for disabled children through Easter Seals in SLC.
Created a reading program for the Indian Walk in Center in SLC.
Created training programs for clients of Vocational Rehabilitation across the state of Utah. Was awarded the Governor's Golden Key award.
Certification
Fork Lift Certification
PCI Certified
State Core Certified
Cultural Anthropology Minor
First Aid and CPR Certified
Timeline
Operations Supervisor
Church Of Jesus Christ Of Latter Day Saints
03.2001 - Current
Mental Health Case Worker
Wasatch Mental Health
Retail Training Program Creator
Eater Seals
Bachelor of Science - Social Work
Weber State University
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