Summary
Overview
Work History
Skills
Timeline
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Alaina Gretzner

Marshall,United States

Summary

Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.

Overview

11
11
years of professional experience

Work History

Medical Assistant

Oaklawn Hospital
06.2021 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Facilitate team huddles to direct every day operations.
  • Proficient in Microsoft Word, Excel, outlook, ETC
  • Adept at managing multiple tasks simultaneously.
  • Ability to identify obstacles and find solutions to serve customers.

Veterinary Assistant

VCA Marshall Animal Hospital
09.2018 - 06.2021
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Provided detailed patient care instructions to customers.
  • Maintained accurate medical records of all patients.
  • Presented a clean and welcoming environment.
  • Prepared laboratory slides for microscopic examinations.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Ordered medication refills when needed.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Provided emotional support to pet owners during difficult times.
  • Educated clients on proper animal health care routines.
  • Coordinated and compiled materials from out suppliers.
  • Supervisor: Julie Wise (269-781-5114)
  • Okay to contact this Supervisor: Yes
  • Hours per week: 40

Assistant Manager

Hardees Restaurant
07.2014 - 08.2017
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Conducted employee training and developmental programs
  • Fostered a positive team environment to promote collaboration and teamwork.
  • Managed inventory levels resulting in reduction of stock loss
  • Resolved customer complaints within company guidelines maintaining high customer satisfaction
  • Worked closely with the store manager to implement strategic initiatives.
  • Supervisor: Tammy McCaulley (269-781-9278)
  • Okay to contact this Supervisor: Yes
  • Hours per week: 40

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge

Timeline

Medical Assistant

Oaklawn Hospital
06.2021 - Current

Veterinary Assistant

VCA Marshall Animal Hospital
09.2018 - 06.2021

Assistant Manager

Hardees Restaurant
07.2014 - 08.2017

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Alaina Gretzner