Alaina Harpster
Pittsburgh,PA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Sales Associate
Marshalls
09.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Salon Assistant
Lapomponne
10.2022 - 04.2024
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered telephone calls to provide information and schedule new appointments.
- Prepared and mixed color formulas for clients' hair.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Massaged clients' scalp during shampoos.
- Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
Education
High School Diploma -
Mt. Lebanon High School
Mt. Lebanon06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Cosmetology
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Goal-Oriented
- Outgoing Personality
- Client Service
- Professional Demeanor
- Makeup Application
- Makeovers
- Social skills
- Creativity and Originality
- New Technique Development
- Fashion trends
- Beauty Treatment Recommendation
- Gel Application
- Team Collaboration
- Client consultation
- Hygiene practices
- Nail Designs
Timeline
Salon Assistant
Lapomponne
10.2022 - 04.2024
Sales Associate
Marshalls
09.2020 - Current
High School Diploma -
Mt. Lebanon High School