Alaina Hester
McDonough,USA
Summary
Dynamic professional with a strong background in customer service and administrative support, honed at Sheetz and the United States Air Force. Proven ability in database entry and relationship building, consistently enhancing customer satisfaction. Recognized for training new team members and maintaining organized systems, contributing to team efficiency and success. While also, maintaining security and keeping military personnel and installations safe.
Professional Electrical Technician with strong technical skills in network configuration, hardware troubleshooting, and software installation. Known for effective collaboration within teams, adapting to changing requirements, and delivering reliable results. Adept at diagnosing issues and implementing solutions to enhance system performance and efficiency. Recognized for integrity, reliability, and proactive approach to problem-solving.
Overview
2026
2026
years of professional experience
Work History
Electrical Systems Technician
Trinity Air
Peachtree City, GA
- Diagnosed electrical issues efficiently by inspecting pane;s. identifying faulty connections and preventing potential arc faults.
- performed independent electrical troubleshooting and repairs without the need for supervision, ensuring accuracy and safety.
- Delivered clean, organized, and code-compliant electrical work that meant professional standards and customer expectations.
- Explained electrical problems and solutions clearly to customers, helping them to understand the work being performed.
- Served as the go-to problem solver for complex electrical issues, providing reliable and confident technical support.
- Maintained strong customer satisfaction by completing jobs correctly the first time and demonstrating respect for the clients/ homes and businesses.
- Demonstrating pride in craftsmanship through neat, proper labeling and attention to detail on every project.
Security Forces Apprentice
United States Air Force, USAF
Cheyenne, WY
08.2023 - 06.2025
- Responsible for protecting Air Force Personal, resources and installations
- Performed law enforcement duties
- Defended against threats
Visitor Control Center Clerk
United States Air Force, USAF
Cheyenne, WY
09.2014 - 06.2025
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
Team Member
Sheetz
Canonsburg, PA
07.2021 - 05.2023
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers with product selection and inquiries, enhancing overall service experience.
Education
High School Diploma -
Peters Township School District
McMurray, PA05.2023
Diploma - Electrical Systems Technology
Southern Crescent Technical College
Thomaston, GA01-2027
Skills
- Customer satisfaction
- Document management
- Telephone etiquette
- Relationship building
- Sales expertise
- Electrical troubleshooting
- Electrical installation
- Hand and power tools
- Electrical safety
Timeline
Security Forces Apprentice
United States Air Force, USAF
08.2023 - 06.2025
Team Member
Sheetz
07.2021 - 05.2023
Visitor Control Center Clerk
United States Air Force, USAF
09.2014 - 06.2025
Electrical Systems Technician
Trinity Air
High School Diploma -
Peters Township School District
Diploma - Electrical Systems Technology
Southern Crescent Technical College