Alaina Hirsch
Property Manager
Ferndale,WA
Summary
Hardworking and driven administrative professional offering excellent communication, planning and prioritization skills demonstrated through proven performance in multiple branches of the property management industry. Skilled at drafting forms, notices and business correspondence, managing mail and updating tracking spreadsheets. I am eager to use my ambition, creativity and initiative to contribute to the growth of a company that I'm excited about.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Windermere Property Management/ Rental Division
09.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures compliant with current eviction law.
- Conducted move-in/move-out inspections.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed letter of holdings/security deposit refunds.
- Created lease renewals for existing tenants.
- Conducted property showings.
- Compiled maintenance and repair requests and reached out to local contractors for bid proposals.
- Escalated major issues to owner for immediate remediation.
- Oversaw numerous remodel projects.
Executive Assistant to Division Director
Windermere Property Management CAM
05.2022 - 09.2022
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Collaborated with legal counsel on behalf of the board of directors
- Supported and assisted executive director in management of association budgets and operational practices.
- Completed Condo Questionnaires and HOA Requests.
- Collaborated with owners, board members and vendors to coordinate various maintenance tasks.
- Reviewed and analyzed governing documents to help guide board members in their decision making.
- Attended project management meetings for capital projects that were in process.
- Tracked director's billable hours and invoiced accordingly.
Receptionist/Assistant Property Manager
Access Real Estate Services
03.2021 - 05.2022
- Provided friendly, professional customer service when required
- Provided existing clientele with technical support surrounding the company’s existing software
- Accomplished various administrative tasks
- Ordered office supplies when needed
- Coordinated office meetings
- Scheduled property showings
- Marketed/listed all rental properties
- Fielded all inquiries and answered any questions about listed properties
- Processed all rental applications
- Put together large mailers for homeowners’ associations that company managed
- Placed maintenance requests with numerous third-party vendors
- Participated in after-hours emergency “on call” list
- Effectively handled many emergency calls that occurred at all hours of the day, including weekends.
Central Pet Representative
Advantage Sales and Marketing
11.2018 - 02.2021
- Traveled throughout Western Washington to merchandise Central Pet Products at different retail locations.
- Managed and ordered product
- Worked directly with the stores to ensure the job was done as efficiently and effectively as possible.
- Addressed concerns and solved problems independently as I had no coworkers or supervisors in the region that I oversaw
- Self-started and self-motivated
- Made my own schedule
- Communicated and collaborated with remote supervisors when necessary.
SAT/ACT Tutor
Self-Employed/ Part-Time
01.2017 - 03.2021
- Developed teaching plan that integrated core curriculum into SAT/ACT-specific learning exercises.
- Assisted students with resolving deficiencies to enhance standardized test performance.
- Shared learning and study skill techniques to enhance understanding and integration.
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Implemented listening and questioning strategies to diagnose student needs and monitor progress.
Education
Associate of Arts -
Whatcom Community College
Bellingham, WAHome Inspection Certificate - Home Inspection
Bellingham Technical College
Bellingham, WA12.2018
High School Diploma -
Brandywine High School
Wilmington, DE06.2017
Skills
- Appfolio proficiency
- Microsoft Office
- Board of Directors Support
- Resident Complaint Resolution
- Community Guidelines Enforcement
- Bid Proposals and Execution
- Service Contract Negotiation
- Leasing and Sales
- Landlord-Tenant and Eviction Laws
- Multi-Family Property Management
- Affordable Housing Programs Knowledge
- Fair Housing Mandates
- Lease Renewals
- Building Inspection
- Professional communications and written dialogue
References
Work References:
Taylor Ladson/ former Access Real Estate Office Manager:
209-401-7353
taylor@navigatecm.com
Liz Nunez/Supervisor at Windermere Property Management:
562-644-4063
liznadrian@gmail.com
Personal Work Reference:
Rebeka Chadwell/former Access Real Estate Services Property Manager:
(360)-223-3550
Volunteer Work
All Riders Up
Therapeutic Horseback Riding Facility - Glenn Mills, PA 6/2015- 10/2017
North Cascades Equus
Therapeutic Horseback Riding Facility – Ferndale, WA
7/2021-current
- Assisted children and adults with physical and/or mental disabilities during their equine therapy sessions
- Worked with instructors to ensure a safe and positive environment for students
- Assisted students who were wheelchair-bound in mounting and dismounting horses
- Have worked with people who deal with a vast array of disabilities, including but not limited to autism, non-verbal autism, Asperger's, cerebral palsy, muscular dystrophy, hearing impairments, vision impairments, PTSD, traumatic brain injuries, and spinal cord injuries.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Blessed Are Those Who Plant Trees Under Whose Shade They Will Never Sit."
Indian Proverb
Timeline
Assistant Property Manager
Windermere Property Management/ Rental Division
09.2022 - Current
Executive Assistant to Division Director
Windermere Property Management CAM
05.2022 - 09.2022
Receptionist/Assistant Property Manager
Access Real Estate Services
03.2021 - 05.2022
Central Pet Representative
Advantage Sales and Marketing
11.2018 - 02.2021
SAT/ACT Tutor
Self-Employed/ Part-Time
01.2017 - 03.2021
Associate of Arts -
Whatcom Community College
Home Inspection Certificate - Home Inspection
Bellingham Technical College
High School Diploma -
Brandywine High School
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