Alaina Holman

Administers skilled direct and indirect patient care. Withstanding pressure and deals with emergency situations as needed. Performs routine patient procedures(vital signs, routine lab work, vaccines, etc.). Assists with patient care tasks and procedures. Assists in organizing medical information as needed. Strict adherence to confidentiality of all information related to all patients and organizational information. Scheduling patient appointments. Assists the patient in obtaining, processing, and understanding basic health information and services needed to make appropriate health decisions.

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks. Asked probing questions to determine service needs and accurately input information into electronic systems.
• Promptly answered telephone calls in a professional, pleasant manner connecting caller to appropriate staff members. Provides assistance to patients as needed. Communicates effectively with patient in an effort to gather necessary information. Maintains professional and relationship building etiquette when handling patients, hospitals, and other outside contacts. Handle difficult situations appropriately. Perform data entry/scheduling appointments. Remains pleasant, polite, and efficient while handling difficult situations. Answer a certain amount of calls in a time period.

Accepted cash and credit card payments, issued receipts and provided change. Operated cash register or POS system to receive payment by cash, check and credit card. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Scanning and ensuring pricing. Resolve customer complaints, guide them and provide relevant information. Greet customers when entering or leaving the store.

• Administers skilled direct and indirect patient care. Withstanding pressure and deals with emergency situations as needed. Performs routine patient procedures(vital signs, bathing, transporting, etc.). Assists with patient care tasks and procedures. Assists in organizing medical information as needed. Strict adherence to confidentiality of all information related to all patients and organizational information. Scheduling patient appointments. Assists the patient in obtaining, processing, and understanding basic health information and services needed to make appropriate health decisions. Responded to bell or light signal calls to assist patients with needs.