Alaina Hoover
Brookville
Summary
Dynamic professional with extensive experience in cart maintenance and customer service at Meadowbrook Golf & Country Club, recognized for fostering a welcoming environment that enhances guest experiences. Proven ability to multitask effectively while maintaining a proactive approach to safety and efficiency. Celebrated for combining technical expertise with empathy and kindness, ensuring reliability and positive interactions. Future career aspirations include leveraging these skills in a role that prioritizes exceptional service and operational excellence.
Overview
2
2
years of professional experience
Work History
Golf Cart Attendant
Meadowbrook Golf & Country Club
Clayton
03.2024 - Current
- Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
- Managed the staging area, organizing carts for easy access and distribution.
- Maintained driving range by collecting and washing range balls and keeping area clean and organized.
- Managed multiple tasks simultaneously while maintaining focus on quality service.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Conducted routine battery maintenance and charging of golf carts.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Staged and put away golf carts based on forecasted business and instructions from management team.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Participated in staff meetings and contributed to the improvement of guest services.
- Collected balls and baskets on driving range and loaded ball machines.
- Worked closely with staff members in order to maintain efficient workflow.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Responded to customer inquiries regarding pricing, availability and other related issues.
- Assisted with loading, unloading heavy items onto, from the back of golf carts.
- Resolved any conflicts between customers in a professional manner.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
- Coordinated with pro shop staff to address guest needs and concerns.
- Monitored patrons and equipment during rides to prevent accidents.
Cheerleading Coach
Brookville Peewee Football and Cheer
Brookville
07.2023 - Current
- Worked with boosters, parents, and school administrators to handle support functions.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
- Attended coaching clinics and workshops to stay current on best practices.
- Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
- Maintained accurate records of attendance and performance evaluations.
- Set individual and team goals for improvement in sport, creating practice sessions structured to facilitate accomplishment of team and personal goals.
- Maintained condition of mats, trampolines, uniforms, pom-poms and other team equipment, cleaning, repairing or replacing as necessary to uphold standards of safety and cleanliness.
- Managed off-campus events, community programs and team pep rallies.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Displayed exemplary behavior as authority figure and citizen to provide students and children with role model worthy of emulation .
- Ensured safety protocols were followed at all times by athletes and staff.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Provided positive feedback to motivate squad members during practices and competitions.
- Attended trainings on rules, regulations and safety protocols, implementing principles and requirements throughout training and performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Brookville High School
Brookville, OHSinclair Community College
Dayton, OHSkills
- Cart maintenance
- Patience and empathy
- Reliability and punctuality
- Member assistance
- Safety awareness
- Goal setting
- Multitasking
- Energy and enthusiasm
Affiliations
- Cheerleading
- Link Crew leader
- Relay for life member
Languages
Spanish
Limited
Timeline
Golf Cart Attendant
Meadowbrook Golf & Country Club
03.2024 - Current
Cheerleading Coach
Brookville Peewee Football and Cheer
07.2023 - Current
Brookville High School
Sinclair Community College
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