Alaina Joshua
Olympia,WA
Summary
Strong work ethic and great customer service skills. Trained new staff to uphold service standards, contributing to a collaborative team environment in a fast-paced setting. Detail-oriented and committed to exceeding service expectations.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
HEB Blooms Specialist
HEB
09.2025 - 12.2025
- Analyzing customer feedback to improve service quality for each customer and their specific needs.
- Implemented customer engagement strategies that improved retention rates through personalized service experiences. Every customer is different, so making sure they feel heard and understood is a top priority.
- Training new and cross-functional staff on operational procedures and best practices, fostering a collaborative environment.
- Assisted in developing a strategic plan that aligned with long-term company goals. For example, working with the Curbside department to help lower our subs and shorts percentage.
- Evaluated staff performance and provided coaching to address inefficiencies. In other words, checking in with all employees to ensure we're following the proper steps for a better customer experience and workflow.
HEB Blooms Part Time
HEB
02.2024 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
In-store Shopper
HEB
01.2022 - 09.2025
- Worked productively with customers to meet order requirements and service expectations.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Trained new employees on customer service and organizing strategies.
- Contributed to team objectives in a fast-paced environment.
Education
High School Diploma -
Tom Glenn High School
Leander, TX05-2022
Skills
- Strong work ethic
- Product rotation
- Customer service
- Attention to detail
- Team collaboration
- Coaching and mentoring
- Continuous improvement
- Problem-solving
- Written communication
Timeline
HEB Blooms Specialist
HEB
09.2025 - 12.2025
HEB Blooms Part Time
HEB
02.2024 - 09.2025
In-store Shopper
HEB
01.2022 - 09.2025
High School Diploma -
Tom Glenn High School