ALAINA LOMAS
Spring Hill,TN
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
20
20
years of professional experience
Work History
2 Year Old Teacher
The Academy at Wellspring
Spring Hill, TN
01.2014 - 03.2020
- Organized activities such as arts, crafts, music, language games, and story time for the children.
- Created lesson plans based on approved curriculum guidelines from state and local organizations.
- Maintained a clean and organized classroom environment that was conducive to learning.
- Supervised playtime both indoors and outdoors.
- Provided age-appropriate instruction in basic concepts such as colors, shapes, numbers, letters.
Guest Coordinator/Assistant Manager
Zano Salon and Spa
Batavia, IL
04.2007 - 02.2012
- Answered telephones, scheduled appointments, gave technician recommendations
- Handled and resolved guest complaints
- Managed front desk staff (scheduling, conflict resolution, training)
- Coordinated/approved vacations for technicians and front desk staff
- Assisted salon manager with all aspects of the salon.
Director, Mom's Day Out Program
Bethany of Fox Valley United Methodist Church
Aurora, IL
05.2007 - 05.2010
- Created program logo and updated existing registration materials
- Hired and managed a staff of 4 teachers
- Successfully implemented educational aspects to the program
- Responsible for all tuition payments and parent communication
- Consistent problem solving between children, teachers, parents and church board
- Researched and implemented fund raising opportunities.
Client Services Account Manager
Strategic Feedback, Inc.
Batavia, IL
04.2005 - 01.2007
- Account manager for two major clients
- Assisted in designing surveys, coordinated data entry, uploaded data into online tool, created reports in tool per client specifications
- Assisted with graphic design issues
- Responsible for creating and maintaining company contacts and other pertinent information in an online format
- Planned and executed all office functions.
Client Services Coordinator
SIVOX Technologies, Inc
Lombard, IL
01.2004 - 10.2004
- Conduct analysis meetings to obtain job functions for customer service representatives in several business industries
- Responsible for writing simulations for use within our computer-based training program
- Provide support to the Vice President of Client Services, sales and marketing teams
- Facilitate on-time delivery of program components to the developers in order to ensure on-time delivery to the client
- Responsible for training newly hired coordinators
- Responsible for office management functions (i.e., meeting planning, supply ordering, communication processes).
Corporate Trainer
Fox River Foods, Inc
Montgomery, IL
12.2002 - 03.2003
- Conducted training for all employees on Microsoft Outlook, Microsoft Word, Microsoft Excel, and the Fox River Foods inside and Internet ordering systems weekly and at monthly sales meetings
- Trained customers on the Fox River Foods Internet Ordering and Reporting systems
- Coordinated Internet system upgrades and changes with developers
- Wrote job aids to accompany training meetings.
Administrative Assistant
Fox River Foods, Inc
Montgomery, IL
07.2002 - 12.2002
- Supported the Healthcare Director and staff consisting of outside sales and nutritional services
- Responsible for generating weekly and monthly reports for customers and sales people
- Performed general administrative duties such as answering customer inquiries, answering phones, faxing, scheduling meetings, etc.
Consultant
CADDI, Inc
Naperville, IL
10.2000 - 06.2002
- Attend analysis meetings and captured data into Access database in real-time to expedite delivery of final product
- Served as an analysis meeting facilitator.
Production Specialist/Production Lead
CADDI, Inc
Naperville, IL
10.1999 - 10.2000
- Responsible for tracking progress of document creation, review cycles, and quality assurance
- Created presentations, documents, posters, and training materials for Fortune 500 companies
- Reproduction of final training materials (printing, collating, binding, etc.).
Education
High School Diploma -
Waubonsie Valley H.S
01.1992
Skills
- Exceptional customer service
- Decision making skills
- Strong work ethic
- Professional demeanor
- Deadline-oriented
- Schedule management
- Microsoft Office
- Travel administration
- Spreadsheet development
- Problem resolution
- Employee training and development
Timeline
2 Year Old Teacher
The Academy at Wellspring
01.2014 - 03.2020
Director, Mom's Day Out Program
Bethany of Fox Valley United Methodist Church
05.2007 - 05.2010
Guest Coordinator/Assistant Manager
Zano Salon and Spa
04.2007 - 02.2012
Client Services Account Manager
Strategic Feedback, Inc.
04.2005 - 01.2007
Client Services Coordinator
SIVOX Technologies, Inc
01.2004 - 10.2004
Corporate Trainer
Fox River Foods, Inc
12.2002 - 03.2003
Administrative Assistant
Fox River Foods, Inc
07.2002 - 12.2002
Consultant
CADDI, Inc
10.2000 - 06.2002
Production Specialist/Production Lead
CADDI, Inc
10.1999 - 10.2000
High School Diploma -
Waubonsie Valley H.S
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