Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Alaina Lybarger

Fredericksburg,VA

Summary

Emergency Communications Officer specializing in major incident management and non-emergency call response. Demonstrated effectiveness in high-pressure environments, managing multiple tasks while providing critical communication support to dispatchers. Proven ability to handle sensitive documents with precision and adapt quickly to new challenges. Committed to delivering exceptional customer service and maintaining high standards of work quality and efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Emergency Communications Officer

Orange County Emergency Services
Orange, Virginia
06.2024 - Current
  • Developed standard operating procedures for use in emergency scenarios.
  • Monitored radio traffic to ensure proper communication protocol was followed.
  • Utilized mapping software programs to assist responders in navigating scene locations.
  • Reviewed recordings of previous calls to provide feedback on performance issues or areas needing improvement.
  • Documented all incoming and outgoing communications related to emergency incidents.
  • Provided emergency call-takers with guidance and assistance in the resolution of difficult calls.
  • Evaluated effectiveness of existing policies and procedures for responding to emergent situations.
  • Ensured compliance with applicable laws, regulations, and standards when handling emergency communications.
  • Trained new staff members on emergency protocols and best practices.
  • Compiled reports on the status of emergency operations and submitted them to appropriate supervisors.
  • Dispatched personnel and equipment as necessary to respond to emergency situations.
  • Verified information provided by callers prior to dispatching units or services.
  • Responded promptly to requests from field personnel for additional resources or assistance.
  • Remained calm under pressure while providing clear instructions during high stress situations.
  • Operated a variety of communications systems including two-way radios, telephone systems, computers.
  • Coordinated resources between multiple agencies during large scale emergencies.
  • Maintained daily logs of all incident related activities.
  • Attended regular training sessions to stay up-to-date on industry trends and best practices.
  • Managed 911 lines during peak periods of call volume.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Assessed incoming calls for priority ranking, assigning appropriate response levels.
  • Used radio, telephone and computer system to update first responders with new information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Researched vehicle, wanted and missing persons information.

Front Desk Receptionist

Fredericksburg Field House
Fredericksburg, Virginia
11.2023 - 06.2024
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Greeted customers warmly and made them feel welcome.
  • Handled sensitive information in a confidential manner.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Assisted with scheduling appointments for clients and visitors.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Responded to customer inquiries via phone, email, and in person.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Scheduled and confirmed appointments for clients and staff.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Education

High School Diploma -

Orange County High School
Orange Va
05-2024

Skills

  • Conflict resolution
  • Crisis management
  • Effective communication
  • Stress management
  • Team collaboration
  • Training development
  • Information gathering
  • Mental resilience
  • Geographical expertise
  • Emergency protocols
  • Public safety awareness
  • Data entry proficiency
  • Emergency management
  • Incident command system
  • Incident documentation
  • Stress tolerance
  • Professionalism and integrity
  • Call prioritization
  • First aid knowledge
  • Rapid needs assessment
  • Document calls
  • Public safety telecommunicator (PST)
  • Teamwork
  • Dependable and responsible
  • Relationship building
  • Problem-solving
  • Multitasking Abilities
  • Basic life support
  • Emergency medical dispatcher certification
  • Excellent communication
  • Record keeping
  • Decision-making
  • Situational awareness
  • Providing clear directions
  • Map reading
  • Self motivation
  • Listening skills
  • Radio frequencies monitoring
  • Teamwork and collaboration
  • Emergency medical dispatch
  • Typing speed
  • Public Safety Procedures
  • 911 system information databases
  • Emergency support
  • Police and fire procedures
  • Coaching and mentoring
  • Telephone etiquette
  • Multitasking capacity

Accomplishments

  • Rookie of The Year Award
  • Certified Training Officer
  • Traid Volunteer Award given by the Attorney General Commonwealth of VA
  • Interim Supervisor

Certification

  • Certified Emergency Medical Dispatch
  • Certified Emergency Police Dispatch
  • Certified Emergency Fire Dispatch
  • Certified Training Officer
  • NCIC/VCIN Certified
  • Crisis Intervention Training Certified

Affiliations

  • Gym
  • Reading
  • Social Gatherings
  • Family time

Timeline

Emergency Communications Officer

Orange County Emergency Services
06.2024 - Current

Front Desk Receptionist

Fredericksburg Field House
11.2023 - 06.2024

High School Diploma -

Orange County High School

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