Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALAINA MATHIS

Irving

Summary

Versatile front desk professional and assistant with a background in wellness spas, youth programs, and athletics. Skilled in guest relations, scheduling, administrative support, and patient interaction. Recognized for strong communication, adaptability, and ability to create a professional, welcoming environment.

Overview

3
3
years of professional experience

Work History

Receptionist / Experience Guide

The NOW Massage
06.2025 - 11.2025
  • Greeted and checked in guests while managing a high-volume appointment schedule.
  • Answered phone calls and emails, providing information and resolving guest concerns.
  • Scheduled, modified, and canceled appointments accurately in the booking system.
  • Processed payments for services, memberships, and retail products.
  • Promoted memberships, product upgrades, and retail sales to enhance guest experience.
  • Maintained a clean, organized, and professional reception and waiting area.
  • Completed opening and closing procedures to prepare systems and records for daily use.
  • Coordinated with therapists to ensure smooth guest flow between services.
  • Balanced multiple tasks at once in a fast-paced environment with consistent accuracy.
  • Recognized in 30+ guest reviews for outstanding customer service.

Preschool Front Desk and Assistant

YMCA
08.2024 - 06.2025
  • Assisted teachers with lesson prep, classroom organization, and child engagement.
  • Monitored child safety, wellbeing, and behavior while following program guidelines.
  • Greeted parents, answered questions, and provided updates on children’s activities.
  • Managed front desk duties including check-in, attendance tracking, and recordkeeping.
  • Answered phones, scheduled activities, and directed inquiries to appropriate staff.

Front Desk Assistant & Jr. Coach

Nova Gymnastics
12.2022 - 06.2023
  • Greeted families, handled check-ins, and managed class registrations.
  • Answered phone calls, emails, and provided information on schedules and programs.
  • Developed lesson plans and technique drills to help students master skills.
  • Supported students with skill development, safety, and positive encouragement.
  • Helped set up and clean equipment to maintain a safe training environment.
  • Encouraged teamwork, discipline, and confidence in young athletes.
  • Processed payments for tuition, merchandise, and special events.

Education

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Wade College
09.2025

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Midlothian Heritage High School
01.2024

Skills

  • Appointment Scheduling & Calendar Management
  • Patient/Client Check-In & Records Management
  • Payment Processing & POS Systems
  • Professional Communication (Phone, Email, In-Person)
  • Guest Relations & Customer Satisfaction
  • Conflict Resolution & Problem-Solving
  • Time Management & Organization
  • Creating a Welcoming & Professional Environment

Timeline

Receptionist / Experience Guide

The NOW Massage
06.2025 - 11.2025

Preschool Front Desk and Assistant

YMCA
08.2024 - 06.2025

Front Desk Assistant & Jr. Coach

Nova Gymnastics
12.2022 - 06.2023

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Wade College

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Midlothian Heritage High School

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