Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Shift Leader
11 Months
Chick-fil-A | 09.2025 - Current
Supervised team during peak hours, ensuring efficient workflow and customer satisfaction.
Trained new employees on operational procedures and company policies to ensure consistency.
Implemented inventory management practices, reducing waste and optimizing stock levels.
Developed training materials to enhance employee performance and service quality.
Monitored food safety protocols, maintaining compliance with health regulations and standards.
Coordinated shift schedules to optimize staff coverage during high-demand periods.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Team Member
4 Months
Pieology Pizzeria | 05.2025 - 09.2025
Prepared and assembled high-quality pizzas according to customer specifications.
Maintained the cleanliness and organization of workstations to ensure food safety compliance.
Collaborated with team members to optimize workflow and enhance service efficiency.
Operated kitchen equipment safely while adhering to established health regulations.
Customer Service with Band Competitions
3 Years
01.2021 - 01.2024
Usher contestants to their proper spots.
Give directions to visitors.
Help with concessions
Answer Visitor Questions / Resolve Issues
Education
High School
Pebble Hills High School | El Paso, TX | 01-2025
Class of 2025
Associate of Science - Sonography
El Paso Community College | El Paso, TX | 06-2028
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Flexible schedule
Training assistance
Team collaboration and leadership
Team supervision
Sales and upselling
Certification
Elanco Fundamentals of Animal Science Certification