Professional Summary
Overview
Work History
Education
Skills
Certification
Rank, GPA, and Scores
Academics
Timeline

Alaina M. Villegas

Chick-fil-A
El Paso,TX
1
Certification
6
years of professional experience

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Shift Leader

11 Months
Chick-fil-A | 09.2025 - Current
  • Supervised team during peak hours, ensuring efficient workflow and customer satisfaction.
  • Trained new employees on operational procedures and company policies to ensure consistency.
  • Implemented inventory management practices, reducing waste and optimizing stock levels.
  • Developed training materials to enhance employee performance and service quality.
  • Monitored food safety protocols, maintaining compliance with health regulations and standards.
  • Coordinated shift schedules to optimize staff coverage during high-demand periods.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Team Member

4 Months
Pieology Pizzeria | 05.2025 - 09.2025
  • Prepared and assembled high-quality pizzas according to customer specifications.
  • Maintained the cleanliness and organization of workstations to ensure food safety compliance.
  • Collaborated with team members to optimize workflow and enhance service efficiency.
  • Operated kitchen equipment safely while adhering to established health regulations.

Customer Service with Band Competitions

3 Years
01.2021 - 01.2024
  • Usher contestants to their proper spots.
  • Give directions to visitors.
  • Help with concessions
  • Answer Visitor Questions / Resolve Issues

Education

High School

Pebble Hills High School | El Paso, TX | 01-2025
Class of 2025

Associate of Science - Sonography

El Paso Community College | El Paso, TX | 06-2028

Skills

Positive attitude
Cash handling
Team leadership
Problem-solving
Flexible schedule
Training assistance
Team collaboration and leadership
Team supervision
Sales and upselling

Certification

  • Elanco Fundamentals of Animal Science Certification
  • Food Handlers Certification

Rank, GPA, and Scores

  • Rank: Unknown
  • GPA:3.5
  • SAT:810

Academics

  • Professional Communications
  • Dollars and Sense
  • AP Micro Economics
  • Practicum in Agriculture
  • Animal Science
  • Path College Career

Timeline

Shift Leader

Chick-fil-A
09.2025 - CurrentRead More

Team Member

Pieology Pizzeria
05.2025 - 09.2025Read More

Customer Service with Band Competitions

01.2021 - 01.2024Read More

Pebble Hills High School

High School
Read More

El Paso Community College

Associate of Science from Sonography
Read More
Alaina M. Villegas