Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alaina Nance

Oakwood,GA

Summary

Enthusiastic retail semi-professional with 3 years of hands-on experience in customer service, payment processing and sales, through DECA, the school store, and Huey Magoo's. Strong communicator and team player, eager to learn new processes to support overall organizational success. Eager to apply kindness and positivity. Intermediate at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Diligent worker with excellent multitasking, organizational, and time management abilities combined with expertise in microsoft office 365 promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with customer services and able to adapt easily to new processes and procedures. Hardworking and dependable retail professional offering solid background in payment processing, merchandising, and sales support. Knowledgeable about relevant trends and able to provide friendly support to every customer. Seek to apply 4 years of related experience.

Overview

1
1
year of professional experience

Work History

Guest Experience Team Member

Huey Magoo's Chicken
Oakwood, GA
03.2024 - Current
  • Greeted guests in a friendly and professional manner.
  • Provided customers with information about the services available.
  • Assisted guests with their inquiries and complaints in a timely fashion.
  • Ensured that customer service standards were met at all times.
  • Maintained an up-to-date knowledge of products, services, promotions, and pricing.
  • Monitored guest satisfaction levels to ensure a positive experience.
  • Conducted surveys among customers to identify areas of improvement related to service delivery.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted walk-in and phone guests, determining interests and needs.

Education

High School Diploma -

West Hall High School
Oakwood, GA
05.2024

Skills

  • Scanner operations
  • Product recommendations
  • Customer assistance
  • Customer greeting
  • ID verification
  • Merchandise restocking
  • Coin counting
  • Staff mentoring
  • POS systems
  • Issue resolution
  • Payment processing
  • Customer Service
  • Flexible Schedule
  • Computer Skills

Timeline

Guest Experience Team Member

Huey Magoo's Chicken
03.2024 - Current

High School Diploma -

West Hall High School
Alaina Nance