Summary
Overview
Work History
Education
Skills
Certification
tips certified
Timeline
Generic

Alaina Peay

Statesboro,GA

Summary

To exercise and better develop my skills in leadership, management, and organization in customer service. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server

Pour House Pub
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

CSR- Social Media Manager

Statesboro Bulloch Regional Veterinary Hospital
05.2021 - Current
  • Answer phones
  • Schedule patient appointments
  • Schedule surgeries
  • Paperwork for new clients
  • Surgery paperwork
  • Invoicing at check in and check out
  • Greet clients and patients
  • Filing
  • Scanning
  • Faxing
  • Emailing reports, and answering client questions
  • Filling prescriptions
  • Software to keep up with patient files.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Increased customer engagement through social media.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.

Assistant Manager

N Shape Fitness Center
12.2013 - 01.2020
  • Register new members
  • File paperwork
  • Schedule employee's hours and fitness classes
  • Clean equipment
  • Manage accounts receivable and accounts payable
  • Manage trainer and fitness instructors
  • Order supplies
  • Complete weekly deposits.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Branch Marketing Assistant

Sea Island Bank
02.2007 - 05.2010
  • Assist Alana Avret with mortgage pre-approvals
  • Organize loan papers and follow-up with clients
  • Schedule closings with attorneys
  • Schedule meetings, answer phones, and file loan paperwork
  • Work as part-time teller at Sea Island Market District branch
  • Take deposits, cash checks, and balance cash drawer.

Education

Ogeechee Technical College
01.2013

Statesboro High school
05.2005

Skills

  • Customer service
  • Management
  • Communication
  • Microsoft Word
  • Microsoft Excel
  • Financial management
  • Phone handling
  • Message taking
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Menu Memorization
  • Sales expertise
  • Order Accuracy
  • Table Bussing
  • Point of sale operation

Certification

  • Tips Certified

tips certified

Was certified Tips in February

Timeline

Server

Pour House Pub
02.2024 - Current

CSR- Social Media Manager

Statesboro Bulloch Regional Veterinary Hospital
05.2021 - Current

Assistant Manager

N Shape Fitness Center
12.2013 - 01.2020

Branch Marketing Assistant

Sea Island Bank
02.2007 - 05.2010

Ogeechee Technical College

Statesboro High school

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Alaina Peay