Summary
Overview
Work History
Education
Skills
References
Timeline
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Alaina Petersen

Indianola,IA

Summary

Skilled Legal Assistant with comprehensive experience in drafting legal documents, managing case files, and performing research. Strong ability to maintain an efficient office environment through exceptional organizational skills and attention to detail. Demonstrated capability in maintaining confidentiality, providing support on complex legal cases, and contributing positively to team efforts.

Overview

6
6
years of professional experience

Work History

Legal Assistant

Warren County Attorney's Office
Indianola, IA
07.2024 - Current
  • Provide administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures.
  • Subpoena witnesses and officers to give testimonies during court hearings.
  • Assist with document production and deposition preparation.
  • Answer phones promptly while providing courteous customer service.
  • Organize and execute the court calendar with daily cases, and supervisor meetings.
  • Organize exhibits for trial proceedings.
  • Manage office scheduling, and keep accurate notes on deadlines, motions, and other dates.

Collections Assistant

Warren County Attorney's Office
Indianola, IA
09.2022 - 07.2024
  • Ensured compliance with state and federal laws governing debt collection practices.
  • Prepared detailed reports summarizing the status of outstanding accounts receivable for review by management team members.
  • Received payments and posted amounts to customer accounts.
  • Ensured timely receipt of payments from clients by following up on past due invoices via telephone, email, or mail correspondence.
  • Updated collection databases and systems with payment arrangements and notes.
  • Educated debtors on the consequences of non-payment and potential resolutions.
  • Actively participated in weekly meetings with the collections team to review performance metrics.
  • Identified areas where process improvements can be made within the collections department.

Administrative Assistant

Bussanmas Heating and Cooling
Indianola, USA
05.2021 - 09.2022
  • Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
  • Scheduled and confirmed appointments for clients, customers and supervisors
  • Ran daily reports on vendor calendars for scheduling appointments
  • Provided cross-coverage support for other administrative personnel
  • Maintained calendars and schedules to set appointments for our service techs
  • Operated office equipment, such as fax machines, copiers, and phone systems, and arranged for repairs when the equipment malfunctions.
  • Created, maintained, and entered information into databases.
  • Maintained scheduling and event calendars.

Customer Service Cashier

Scheels
West Des Moines, USA
07.2019 - 05.2021
  • Processed cash, check and credit cards for customer purchases
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Processed merchandise returns and exchanges
  • Computed and recorded totals of transactions
  • Helped customers locate merchandise
  • Provided product information and resolved concerns to assist customers
  • Navigated multiple computer systems and applications and utilized search tools to find information

Cashier

Scheels
West Des Moines, USA
11.2018 - 07.2019
  • Learned time management skills during busy seasons
  • Greeted and informed customers of products, fostering positive store experiences
  • Processed cash, check and credit cards for customer purchases
  • Partnered with loss prevention to minimizing shrink
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Built and maintained positive working relationships with co-workers
  • Leveraged POS system to perform purchase transactions for team members and customers
  • Closed cash drawers at the end of every shift, and entered into database my amounts

Education

Associate In Applied Science (A.A.S.) - Business Administration

Des Moines Community College
Ankeny, IA
05-2025

Skills

  • Multitasking and Time Management
  • Database and Client Management Systems
  • Strong Organizational Skills
  • Multi-Line Telephone Systems
  • 10-Key Proficiency
  • Fast learner
  • Case management support
  • Legal document preparation

References

References available upon request

Timeline

Legal Assistant

Warren County Attorney's Office
07.2024 - Current

Collections Assistant

Warren County Attorney's Office
09.2022 - 07.2024

Administrative Assistant

Bussanmas Heating and Cooling
05.2021 - 09.2022

Customer Service Cashier

Scheels
07.2019 - 05.2021

Cashier

Scheels
11.2018 - 07.2019

Associate In Applied Science (A.A.S.) - Business Administration

Des Moines Community College

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