Alaina Pinto
Miami,FL
Summary
Dynamic leader with a proven track record at Aesthetics Atelier, adept in boosting revenue and enhancing client satisfaction through strategic planning and upselling strategies. Excelled in fostering team collaboration and driving performance improvement. Skilled in salon safety and customer service, achieving a notable increase in client retention.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Beauty Salon Manager
Aesthetics Atelier
New York, New York
05.2022 - 10.2024
- Conducted regular performance evaluations of staff members to identify areas of improvement and provide constructive feedback.
- Continuously updated knowledge on industry trends, bringing innovative ideas into the salon''s offerings.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Mentored junior staff members to help them advance their skills and grow professionally within the company.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Boosted revenue through cross-selling additional products like premium hair care items or styling tools during appointments.
- Monitored salon finances closely, implementing cost-saving measures to maximize profitability.
- Ensured compliance with state regulations by maintaining up-to-date licenses for all employees and the facility itself.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Streamlined appointment scheduling for increased efficiency and client convenience.
- Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
- Increased client retention by implementing loyalty programs and offering tailored promotions.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Implemented successful marketing strategies, resulting in a steady increase of new clientele.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Handled employee scheduling and coverage needs during business hours.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maintained general appointment calendar and set shift schedules.
- Promoted business through marketing initiatives and use of social media.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Generated reports to track spa performance and make recommendations for improvement.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Organized special events at the salon, attracting new customers while strengthening existing client relationships.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
- Enhanced online presence through social media and digital marketing, attracting larger and more diverse clientele.
- Fostered culture of continuous improvement, encouraging staff to pursue further education and certifications.
- Managed inventory effectively, ensuring availability of popular products while minimizing waste.
- Enhanced salon reputation and customer loyalty by implementing high-quality customer service protocols.
- Upgraded salon equipment and technology, improving service efficiency and client experiences.
- Enhanced team productivity with structured scheduling system, ensuring optimal staffing levels during peak hours.
- Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
- Oversaw salon renovations, creating more modern and efficient workspace that enhanced service delivery.
- Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
- Coordinated with financial advisors to manage salon budget and finances, ensuring profitability and sustainable growth.
- Negotiated with suppliers to secure better pricing, achieving cost savings without compromising on quality.
- Analyzed market trends to keep salon's offerings competitive and appealing to broad client base.
- Implemented health and safety protocols during global health crisis, ensuring client and staff safety without interrupting services.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Developed and executed training programs for staff, elevating their skills in latest beauty techniques.
- Streamlined appointment scheduling to reduce wait times, leading to improved customer satisfaction.
- Implemented customer feedback system, using insights to improve service and address areas of concern.
- Cultivated partnerships with local businesses, expanding salon's network and community presence.
- Organized promotional events to attract new clients, increasing salon visibility and revenue.
- Developed staff training programs to improve service quality and overall team performance.
- Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the salon.
- Optimized resource allocation by strategically scheduling staff shifts based on anticipated demand patterns, maximizing productivity without compromising service quality.
- Collaborated with other beauty professionals to offer specialized services such as makeup application or hair extensions.
- Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
Spa Manager
Rescue Spa
08.2017 - 03.2020
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Fostered partnerships with local businesses for cross-promotion, expanding customer base.
- Conducted market analysis to identify and capitalize on emerging wellness trends, keeping spa competitive.
- Improved staff skill sets with ongoing education on latest spa techniques, ensuring top-tier service provision.
- Designed and implemented successful loyalty program, fostering strong repeat customer base.
- Designed efficient workspace layout, improving staff productivity and client service flow.
- Streamlined appointment scheduling process, reducing wait times and improving client throughput.
- Developed and oversaw training programs for staff, leading to enhanced service quality and customer experience.
- Elevated spa ambiance, selecting soothing music and aromatic scents that significantly increased repeat client visits.
- Enhanced team performance with regular motivational meetings and constructive feedback, leading to more cohesive and efficient team.
- Spearheaded adoption of eco-friendly spa practices, minimizing environmental impact while attracting eco-conscious clientele.
- Negotiated with suppliers for better rates on high-quality spa products, cutting costs without compromising on client experience.
- Managed budget effectively, allocating funds to areas with highest return on investment.
- Optimized inventory management, preventing product shortages and overstock situations.
- Negotiated contracts with wellness professionals for guest seminars, enriching spa's service offerings.
- Implemented stringent hygiene protocols, ensuring highest industry standards and client confidence.
- Pioneered wellness workshop series, educating clients on health and wellness, and strengthening community ties.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Generated reports to track spa performance and make recommendations for improvement.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Recorded product sales into spa's weekly income report.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Diversified service offerings with integration of Type and Type technologies and over $Amount in new equipment.
- Led spa tours for new members to familiarize guests with services provided.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
- Managed inventory control, reducing waste and lowering product costs.
- Worked with suppliers to identify cost savings opportunities resulting in Number% reduction in expenses.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Greeted spa guests warmly to create positive first impression of establishment.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Utilized promotions, print and digital marketing to attract new clients.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Maintained front desk workstation by keeping it clean and organized.
- Monitored industry trends, incorporating innovative techniques into existing service offerings when appropriate.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Coordinated special events, attracting new clients and boosting overall sales.
Senior Retail Sales Manager
MAC Cosmetics
New York, New York
02.2009 - 08.2016
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Cosmetologist - Cosmetology
Alameda Beauty
Alameda, CA06.1999
Commercial And Advertising Art
Fashion Institute of Technology
New York, NY06.1995
Graphic Designer - Commercial And Advertising Art
Art And Design High School
New York, NY06.1993
Skills
- Employee Motivation
- Appointment Scheduling
- Upselling strategies
- Promotional Events
- Customer Service
- Problem-solving skills
- Salon safety
- Salon safety and security
- Decision-making skills
- Cleanliness and sanitation
- Safety awareness
- Commitment to quality and service
- Advanced interpersonal skills
- Client satisfaction
- Compliance knowledge
- Health and Safety Regulations
- Food Service Background
- Client Relations
- Accurate money handling
- Recruitment and hiring
- Guest Relations
- Employee Relations
- Task Delegation
- Scheduling
- Training staff
- Strategic Planning
- Project Management
- Customer Needs Assessment
- Employee Development
- Inventory controls
- Staff Collaboration
- Performance Improvement
- Staff motivator
- Revenue Growth
- Vendor Relations
- Talent Recruitment
- Revenue Generation
- Marketing initiatives
- Product Promotion
- Conflict Mediation
- Loss Prevention
- Brand representation
- Budget Administration
- Product Development
- Promotional event coordination
- Promotions coordination
- Profit enhancement
- Diverse hairstyles
- Cosmetology
- Problem resolving
- Perform well in high-demand, fast-paced environments
- Salon retail sales
- Multi-Task Management
- Salon operations
- Fast learning
- Customer friendly
- Day-to-day operations
- Communication Skills
- Coordination skills
- Stock maintenance
- Hospitality Environment
- Spa operations
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Operational Efficiency
- Employee Supervision
- Membership promotion
- Team building
- Public relations
- Task Prioritization
Certification
- Esthetician License - State Board of Cosmetology.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Beauty Salon Manager
Aesthetics Atelier
05.2022 - 10.2024
Spa Manager
Rescue Spa
08.2017 - 03.2020
Senior Retail Sales Manager
MAC Cosmetics
02.2009 - 08.2016
Cosmetologist - Cosmetology
Alameda Beauty
Commercial And Advertising Art
Fashion Institute of Technology
Graphic Designer - Commercial And Advertising Art
Art And Design High School