Alaina Suhar
Hendersonville,TN
Summary
Proactive Crew Team Member, Server, Office Assistant, and Event Staff Member with comprehensive experience in customer service, and team collaboration. Proven ability to handle high-pressure environments, ensure quality standards, and lead teams. Skilled in POS systems, clear communication, and maintaining organized workspaces, seeking new career advancement opportunities.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Farmhouse Pizzaria
05.2024 - Current
- Worked well with teammates and accepted corrections from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals, and collected payments
- Practiced proper food care and sanitation
- Collaborated with team members to complete orders
- Utilized strong communication abilities to relay order details clearly between team members
- Increased overall efficiency by promptly restocking supplies
- Became familiar with products to answer questions and make suggestions
- Assisted other team members to achieve goals
- Cleaned and maintained all areas of restaurant
- Prepared products following restaurant, health, and safety standards and procedures
Server
Good Intentions
05.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously
- Prepared beverages to order and served food promptly
- Worked with POS system to place orders, manage bills, and handle merchandise items.
- Collaborated with team members especially during busy shifts for max efficiency
- Performed opening and closing duties, often times alone
- Trained new staff on service protocols and took lead when supervisor was unavailable
- Displayed enthusiasm and promoted excellent service to customers while also answering customers' questions and recommending items
Office Assistant
Stanwade
06.2023 - 08.2023
- Enhanced office efficiency by organizing files, assisting with supervisor requests, and maintaining a clean workspace.
- Facilitated smooth operations by handling incoming and outgoing mail, phone calls, and visitor inquiries.
- Performed accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation
- Maintained clean and organized office space
- Input data into spreadsheets and databases
- Reviewed files, records and other documents to obtain information to respond to requests
Event Staff Member
Peter Allen Inn
04.2021 - 08.2023
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Helped create memorable experiences by actively engaging with guests and provided excellent customer service
- Served events with up to 300 guests
- Served food/maintained buffet station throughout event
- Set up and took down events witch included assisting with decorations, lifting heavy equipment, and collaborating with guests for a personalized experience
- Lead the event team at times when supervisor was not available
- Oversaw proper seating and handled guests special requests
Education
No Degree - Marketing
Kent State University
Kent, OHHigh School Diploma -
Kennedy Catholic High School
Hermitage, PA06.2023
Skills
- Customer Engagement
- Initiative-taking
- Telephone Etiquette
- Clear Communication
- Customer Service
- Time Management
- Problem-Solving
- Safety awareness
- POS system use
- Teamwork and Collaboration
- Multitasking and Organization
Timeline
Crew Team Member
Farmhouse Pizzaria
05.2024 - Current
Server
Good Intentions
05.2024 - 08.2024
Office Assistant
Stanwade
06.2023 - 08.2023
Event Staff Member
Peter Allen Inn
04.2021 - 08.2023
No Degree - Marketing
Kent State University
High School Diploma -
Kennedy Catholic High School