Alaina VanderMark
Chicago,IL
Summary
Dedicated and highly motivated customer service professional with extensive experience in patient intake, receptionist duties, and team training. Skilled in managing high call volumes, resolving customer complaints, and enhancing operational processes. Known for a positive attitude, excellent communication skills, and attention to detail. Adept at data entry, problem-solving, and maintaining confidentiality in fast-paced environments. Proven ability to work collaboratively with teams and foster positive customer relationships.
Overview
8
8
years of professional experience
Work History
Patient Intake Representative/Trainer/Receptionist
Midwest Vision Partners
Paw Paw, MI
09.2020 - Current
- Managed customer grievances and critical situations by delivering prompt one-call responses, earning excellent satisfaction feedback.
- Trained new hires and cross-trained employees during the integration of three call centers.
- Assisted management with employee complaints, contributing to a positive work environment.
- Managed high call volumes, handled payments, and balanced store accounts.
- Created call tracking sheets, reducing the turnaround time for patient questions.
- Transcribed provider notes into the EHR system.
- Verified vision insurance benefits and eligibility, explaining coverage to patients.
- Ensured accurate order processing by conducting quality control on orders pushed through by office staff.
- Helped launch a new text line system for patient scheduling, resulting in more patient traffic, and easier patient scheduling access.
Barista
Starbucks
Portage, MI
02.2020 - 09.2020
- Delivered excellent customer service to an average of 150 customers daily during high-traffic periods.
- Prepared a wide range of hot and cold beverages, maintaining a positive customer experience.
- Maintained the cleanliness of work areas, machines, and utensils.
- Upsold products and enhanced customer loyalty by building personal connections with regular customers.
- Consistently adhered to company standards for merchandising, stocking, and product storage.
- Multitasked preparing drinks and food items while taking orders and processing accurate payments.
Server/Bartender
Mellow Mushroom Pizza Bakers
Gatlinburg, TN
04.2018 - 12.2019
- Provided exceptional service to customers by upselling high-profit items, and ensuring a welcoming dining experience.
- Managed POS transactions and orders with accuracy and efficiency.
- Demonstrated knowledge of food allergies and menu items, making personalized recommendations.
- Resolved guest and employee complaints, fostering a positive environment.
- Collaborated effectively with kitchen team during high-demand periods.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server/Bartender
T.G.I. Friday's - Bar & Restaurant
Gatlinburg, TN
04.2017 - 04.2018
- Managed the POS system and billing procedures with accuracy.
- Drove higher sales figures by recommending top-tier dishes and drinks.
- Delivered excellent customer service and maintained a strong rapport with regular guests.
- Worked closely with kitchen staff to maintain order accuracy and promptness.
- Maintained exceptional sanitation standards in alignment with health department guidelines.
- Formulated drinks adhering to set recipes.
- Ensured consistent cleanliness and adequate set-up of dining area.
- Stayed informed about daily specials, new menu items, promotions.
Education
High School Diploma -
06.2015
Skills
- Customer Service & Issue Resolution
- High-Volume Call Management
- Data Entry & CRM Systems
- Written & Oral Communication
- Training & Team Collaboration
- EHR Systems Proficiency
- Google Workspace & Microsoft Office
- Attention to Detail & Time Management
- Patient Confidentiality & Data Privacy
- Teamwork orientation
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Multitasking
- Problem-solving
Timeline
Patient Intake Representative/Trainer/Receptionist
Midwest Vision Partners
09.2020 - Current
Barista
Starbucks
02.2020 - 09.2020
Server/Bartender
Mellow Mushroom Pizza Bakers
04.2018 - 12.2019
Server/Bartender
T.G.I. Friday's - Bar & Restaurant
04.2017 - 04.2018
High School Diploma -
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