Alaina VanderMark
Summary
Professional with strong background in customer service. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative & Trainer
Midwest Vision Partners
12.2022 - 04.2025
- Handled a high volume of multiple forms of communication (inbound and outbound calls, text messaging, and email)
- Scheduling
- Insurance verification
- Order entering and tracking
- Quality checking orders to maintain accuracy before and after receiving
- Accurately taking electronic payments and entering into payment system
- Transcribed doctor notes into EHR systems with high attention to detail and accuracy
- Handled customer complaints appropriately and efficiently, resulting in patient retention
- Assisted with the training and onboarding of new hires
- Created and maintained tracking sheets to assist in a more organized call back system - resulting in faster response times from store to customer
- Coordinated with different departments to ensure smooth patient/customer care
- Assisted with the integration an online scheduling program and patient text message system
Receptionist & Trainer
Midwest Vision Partners
09.2020 - 12.2022
- Greeted and checked in patients in a friendly, professional manner while maintaining HIPAA
- Confirmed appointments, communicated with patients any insurance copays, and updated patient records
- Handled scanning, copying, faxing, and printing
- Kept reception area clean and neat to give visitors a positive first impression
- Practiced attention to detail verifying patient packet information, ensuring everything was current and correct
- Collected multiple forms of payment for services and orders
- Order entry and attention to detail
- Assisted with the training and onboarding of new hires
- Effectively handled complaints in a calm and professional manner
Barista
Starbucks
02.2020 - 09.2020
- Maintained excellent customer service even during high volume periods
- Stayed up to date on changing menu items, recipes, and policies
- Keeping items stocked as needed
- Memorized and prepared a wide range of beverages
- Collected payments when running the register or drive thru
- Maintained cleanliness of work area
- Multi-tasking, often having to support other positions throughout the store
- Adhered to food and safety standards
- Went above and beyond to create personalized experiences for customers, often creating regulars
Server
Mellow Mushroom Pizza Bakers
04.2018 - 12.2019
- Assisted with the dining experience by personalized recommendations and quick but accurate and friendly service
- Handled any questions about product through maintaining extensive knowledge of all menu items
- Maintained accuracy with POS transactions and cash handling
- Resolved guest complaints with a professional and kind manner
- Coordinated with the kitchen team during high volume to maintain order accuracy, speed, and standards
- Followed health and food safety guidelines
Server & Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
04.2017 - 04.2018
- Accurately entered items into POS system
- Cash handling
- Drover higher sales by upselling when appropriate
- Maintained excellent customer service at all times
- Adhered to food and safety policies
- Stayed up to date with changing menu items and promotions to offer
- Memorized a large amount of beverages to craft in the bar
- Handled any questions through extensive menu knowledge
Education
High School Diploma -
Penn Foster
Remote06-2015
Skills
- Customer service
- Conflict Resolution
- Critical thinking
- Data entry
- Microsoft Excel, Word, Outlook
- Computer proficiency
- Google Docs, Sheets
- Attention to detail
- Time management
- Multitasking
- Strong verbal and written communication
Timeline
Customer Service Representative & Trainer
Midwest Vision Partners
12.2022 - 04.2025
Receptionist & Trainer
Midwest Vision Partners
09.2020 - 12.2022
Barista
Starbucks
02.2020 - 09.2020
Server
Mellow Mushroom Pizza Bakers
04.2018 - 12.2019
Server & Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
04.2017 - 04.2018
High School Diploma -
Penn Foster
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