Alaina Wilson
Jacksonville,FL
Overview
8
8
years of professional experience
Work History
Business Operations Associate
Actalent Services
Jacksonville, FL
10.2023 - 06.2024
- Performed and managed billing and financial analysis of over 200 assigned projects, focusing on accounts receivable.
- Regularly prepared reports to track the performance of receivables in projects/programs, highlighting progress on a daily, weekly, and monthly basis.
- Ensured precision and promptness in updating payroll records, incorporating new hires, job terminations, and pay rate revisions.
- Handled accounts receivable with aging exceeding $3.5M.
- Partnered with senior leadership to tackle demanding client requests and handle escalations promptly.
Administrative Assistant
J. Riley Williams, PLC
Jacksonville, FL
03.2021 - 10.2023
- Provided professional and prompt responses to client and agent inquiries via email and phone, ensuring efficient resolution of closing-related questions.
- Supported closing teams through the creation of initial legal paperwork.
- Organized and obtained necessary documentation for clearing title, such as estoppels, mortgage payoffs, and municipal lien search.
- Analyzed sales contracts and title reports to compile client files.
- Efficiently managed telephone communication, ensuring calls were promptly routed to the correct individuals.
Key Holder
Hollister Co.
Henrico, Virginia
08.2018 - 03.2020
- Managed store operations including opening and closing procedures, processing paperwork, balancing registers, creating staffing schedules, and preparing deposits.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised entire inbound inventory and implemented efficient stock management procedures.
- Trained, managed and motivated employees to promote professional skill development.
- Conducted interviews with potential candidates.
Brand Representative
Hollister Co.
McLean, Virginia
03.2016 - 08.2018
- Promoted positive company image through superior customer service experiences.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Operated POS system accurately to process returns, exchanges, and refunds.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
Education
Associates Degree in Business Management -
Reynolds Community College
Henrico, VA05.2025
High School Diploma -
Ocean City High School
Ocean City, NJ06.2013
Timeline
Business Operations Associate
Actalent Services
10.2023 - 06.2024
Administrative Assistant
J. Riley Williams, PLC
03.2021 - 10.2023
Key Holder
Hollister Co.
08.2018 - 03.2020
Brand Representative
Hollister Co.
03.2016 - 08.2018
Associates Degree in Business Management -
Reynolds Community College
High School Diploma -
Ocean City High School