Years of customer service experience
Alaina (Laney) Valtierra
Chandler,AZ
Summary
Aspiring Vet Assistant/Tech, with 6 years of customer service experience and 3 Years of leadership/management experience. Working on beginning my journey of becoming a Vet assistant.
Overview
6
6
Work History
Veterinary Client Service Representative
VetMED Emergency and Specialty
Phoenix, Arizona
05.2023 - 08.2024
- Efficiently handled numerous incoming call inquiries
- Provided calm, empathetic, and efficient greeting to incoming emergency and specialty clients
- Identified and assessed patient/client needs in a logical manner
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of client interactions, process client accounts and file documents
- Follow communication procedures, guidelines and policies
- Go above and beyond to ensure our clients feel welcome and that they are receiving the best possible care for their pet.
- Performed administrative tasks such as filing documents and responding to emails.
Assistant General Manager
Dunkin
05.2022 - 01.2023
- Performed duties of the Restaurant Manager in their absence
- Primary duties generally include floor operations, and Brand Training programs
- Generally responsible for providing strong, positive leadership to his / her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Monitored inventory levels and placed orders for new stock as needed.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Managed daily operations of the store, including scheduling and supervising staff.
Shift Lead
Dunkin
Phoenix, AZ
10.2020 - 05.2023
- Shift lead is responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience
- They set goals, provided job assignments, and motivated others all while getting their own tasks done.
- Assisted in the training of new employees.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Responded to customer inquiries and complaints in a professional manner.
Cashier
Menards
10.2018 - 06.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
High School Diploma -
Heritage High School
Saginaw, MI05-2018
Skills
- Leadership
- Communication Skills
- Fast learner
- Adaptability/ Flexibility
- Customer Service
- Teamwork
- Time Management
- Payment Processing
- Client Relations
- Computer Literacy
- Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Veterinary Client Service Representative
VetMED Emergency and Specialty
05.2023 - 08.2024
Assistant General Manager
Dunkin
05.2022 - 01.2023
Shift Lead
Dunkin
10.2020 - 05.2023
Cashier
Menards
10.2018 - 06.2020
High School Diploma -
Heritage High School
Similar Profiles
Grace CollinsGrace Collins
Medical Scribe at Medical University of South Carolina Emergency Department Trauma Center and Specialty Women's Emergency DepartmentMedical Scribe at Medical University of South Carolina Emergency Department Trauma Center and Specialty Women's Emergency Department
Sabrina FarkasSabrina Farkas
Kennel Assistant at BluePearl Specialty + Emergency Pet HospitalKennel Assistant at BluePearl Specialty + Emergency Pet Hospital
Tim ChamboTim Chambo
Radiologic Technologist at BluePearl Specialty & Emergency Pet HospitalRadiologic Technologist at BluePearl Specialty & Emergency Pet Hospital