Alaine Felberg
Operations
Kennesaw,GA
Summary
Results driven Vice President of Support Operations focused on customer experience, cost-cutting, and operational improvements. Reliable team player committed to building high-performing teams. Accomplished at implementing new programs, procedures and project management. Demonstrated success in building teams from ground level; implementing new ERP systems, including training; and cost analysis. Willing to relocate to NY/NJ area.
Overview
11
11
years of professional experience
Work History
Vice President of Support Operations
Stark Scalamandre LLC, (Home Furnishings)
Calhoun, GA
01.2017 - 09.2023
- Managed team of 50 in all areas of warehouse and office functions for high end Home Furnishings company.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Performed assessments of all departments to implement improvement plans.
- Resolved issues to determine causes and develop solutions, using excellent problem solving skills.
- Partnered with suppliers to effectively manage and improve best practice standards, resulting in cost efficiency.
- Liaised with Information Technology in implementing new technology, as well as enhancing existing programs.
- Spearheaded company training.
- Reviewed and approved supplier invoices; scrutinizing costs, credits and chargebacks.
- Increased Key Performance Indicators
- Partnered with all high level Managers in strategically planning future projects and direction of company.
Director of Operations
Stark Carpet Corp.
New York/Calhoun GA, NY
03.2013 - 01.2017
- Presided over day-to-day office functions, including customer service, order fulfillment, and personnel management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored office workflow and administrative processes.
- Successfully collaborated on implementing new ERP system in 4 divisions of company.
- Spearheaded new employee and new systems training.
- 2015 moved support operations from New York, NY to Calhoun, Ga
- Enlisted and mentored new team in Georgia, while temporarily maintaining New York team during transition.
- Responsible for leading wholesale Carpet Division Customer Service call center as well as Office Support staff in Fabric and Wallcovering Divisions.
Education
Associate of Arts - Interior Design
NY School of Interior Design
New York, NYSkills
- Project development and life cycle
- Supply Chain Management
- Performance improvements
- Logistics Management
- Staff Management
- Strategic Partnerships
- Complex problems analysis
- Adobe
- Policy and Procedure Development
- Docuware
- Jira Software
- Excel
- Google Docs
- AS400
- A2000
Timeline
Vice President of Support Operations
Stark Scalamandre LLC, (Home Furnishings)
01.2017 - 09.2023
Director of Operations
Stark Carpet Corp.
03.2013 - 01.2017
Associate of Arts - Interior Design
NY School of Interior Design
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